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Impact Report 2025

Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

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Customer Support Training

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A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

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Hiring & Managing a remote CS Team

Featured Content

Learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.

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Work for Impact Blog

Our Resources

Explore our collection of valuable business outsourcing knowledge, constructed from Work for Impact’ expertise developed over years working with some of the global best businesses in multiple industries.

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Posted on 03/11/2025
2 Minutes Read

Why outsource HR?

See when outsourcing HR is the smarter move. Learn how it cuts admin time, reduces risk, and helps you focus on growth with a trusted talent partner.

Business Process Outsourcing

Explore our collection of valuable business outsourcing knowledge, constructed from Work for Impact’ expertise developed over years working with some of the global best businesses in multiple industries.

Looking for clarity in the world of outsourcing and independent work? Our guides break down complex topics into practical, easy-to-follow insights for businesses and independent professionals alike.

Interviews

Get inspired by real stories from across the outsourcing world. Hear from independent professionals and business leaders as they share experiences, lessons, and fresh perspectives on modern work.

Social Impact

Can outsourcing and independent work contribute to real social change? Absolutely! From sustainable practices to inclusive hiring, discover how purposeful choices in business can make a difference.

Pathways

Discover how independent work can open doors – not just for businesses, but for the next generation of talent. Pathways is our education initiative that supports young people in underserved communities, helping them build real skills and access meaningful, equitable work opportunities.

Posted on 27/12/2022
10 Minutes Read
Saujanya Timalsena
Pathways

Letters from Nepal: Sustainability & Oneness with the Planet

Explore Nepal’s climate challenges, nature wisdom, and sustainable development in this “Letters from Nepal” piece — a Himalayan call for harmony & impact.

Work for Impact

Posted on 24/11/2022
9 Minutes Read
Pathways

Letters From Nepal #1: Me, Myself, and AI

An alumnus of our Pathways Programme shares his journey into AI, its impact on Nepal, and the opportunities it creates for developing countries.

Work for Impact

Posted on 04/10/2022
5 Minutes Read
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The experience of Saujanya

Read Saujanya’s story of transformation through Work for Impact’s Pathways program, gaining IT skills, mentorship & purpose-driven growth.

Work for Impact

Independent Contractors

Being an independent contractor means taking ownership of your time, your clients, and your success. Here, we explore the challenges, wins, and strategies behind this modern way of working.

What’s changing in the world of outsourcing and independent contracting? Find out here – with fresh updates, trends, expert takes, and stories that reflect how work is evolving across the globe.

IT Outsourcing

Stay updated on the latest trends, strategies, and insights in IT outsourcing. Learn how companies boost efficiency and stay agile – from everyday maintenance to complex projects, and more.

Knowledge Process Outsourcing

Dive into the world of knowledge process outsourcing and discover how businesses tap into global expertise for research, analysis, and strategic decision-making. Stay informed with insights, use cases, and expert advice.

Case Studies

How the world’s largest RV rental marketplace with 37M users saved 50% of its CS budget.

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    How a fractional CFO firm uses ethical outsourcing to cut hiring timelines and scale with purpose

  • two women sitting on the sofa watching tv

    How a publicly traded streaming giant with 24M subscribers cut customer service costs by 75%

  • Talk to Our Expert

  • A Boy Smiling

    How one startup tapped into mission-driven talent from across the world to build a functional app

  • A Girl Smiling while working

    How a boutique consultancy leverages skilled on-demand talent to help deliver value to its clients

  • A Girl having fun in field

    How a startup Deepak Chopra describes as “extraordinary” scaled in 17 new markets to serve 1.4M users globally

  • Girl with Skateboard

    How a group of 20 lifestyle brands slashed their resolution times by 92%, serving 250M users more efficiently

  • a couple sitting on the roof of a vehicle

    How the world’s largest RV rental marketplace with 37M users saved 50% of its customer support costs

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How to build an engaged & productive remote customer service team

Studies show remote workers are more productive and retained more easily. Download our e-book to learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.

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