Feedback & complaints

We value the experiences of everyone who interacts with Work for Impact. Tell us what we’ve done well, what we’ve done wrong, and how we could do better.

I have some feedback

Provide feedback about your experience on our global talent platform.

Provide Feedback

I have a complaint

Make a complaint about a client, independent contractor, or Work for Impact.

Submit Complaint

Need something else?

Our complaints policy

We are dedicated to maintaining high ethical standards and ensuring we provide a fair, transparent, and accountable service that fosters a positive experience for all stakeholders. We value the voices and concerns of our community members and recognize that complaints can sometimes arise.

Our Code of Ethics can be found here.

How to make a complaint

You can submit your complaints here or email

How we deal with complaints

Once a complaint has been submitted through our website or emailed to us, we will acknowledge receipt of the complaint within 48 hours and provide you with a unique tracking number.

Where possible, complaints will be resolved at first contact. Otherwise, we will keep you informed throughout the complaints process, which includes giving you an estimated timeframe for resolution and advising you on the possible or likely outcomes of the complaint.

Our Complaints Resolution team follows a structured process to investigate and resolve complaints, ensuring a fair and thorough evaluation of each case.

What to do if you are not satisfied with our response

We aim to resolve all complaints internally. In the event that you are not satisfied with the initial resolution, you have the option of escalating the complaint. Your escalation options will be explained when we acknowledge receipt of your complaint.