We value the experiences of everyone who interacts with Work for Impact. Tell us what we’ve done well, what we’ve done wrong, and how we could do better.
We are dedicated to maintaining high ethical standards and ensuring we provide a fair, transparent, and accountable service that fosters a positive experience for all stakeholders. We value the voices and concerns of our community members and recognize that complaints can sometimes arise.
Our Code of Ethics can be found here.
Once a complaint has been submitted through our website or emailed to us, we will acknowledge receipt of the complaint within 48 hours and provide you with a unique tracking number.
Where possible, complaints will be resolved at first contact. Otherwise, we will keep you informed throughout the complaints process, which includes giving you an estimated timeframe for resolution and advising you on the possible or likely outcomes of the complaint.
Our Complaints Resolution team follows a structured process to investigate and resolve complaints, ensuring a fair and thorough evaluation of each case.
We aim to resolve all complaints internally. In the event that you are not satisfied with the initial resolution, you have the option of escalating the complaint. Your escalation options will be explained when we acknowledge receipt of your complaint.