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Hiring & Managing a remote CS Team
Customer Support Training

Customer Support Training

Course

A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

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Hiring & Managing a remote CS Team

Featured Content

Learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.

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Risk Free

Starter

12% platform & 5% service fees*

Perfect whether you’re taking your first steps in global hiring or scaling further

Expert Global Talent Services:

Strategic talent partnership from day one

Access to vetted global talent pool

Full 360-Degree Recruitment & Screening

Team Onboarding & 24/7 IT Support

Regular 1:1 Performance Reviews

Total transparency via the platform

Ongoing Talent Management Solution:

Global Payroll Management: Seamless Contracts & Secure Cross-border payments

Advanced Time & Performance Tracking (with Screenshots)

Advanced Analytics & Downloadable Reports

Custom Workflows & Automation

Flexible Team Organization according to your needs

Know-Your-Customer Identity Verification of Talent

Scale Up & Down

Enterprise

Fees + $999 / month

Comprehensive support and customization for large organizations

Everything in Starter, plus:

Dedicated Support Team & Success Manager

Dedicated Project Management

Custom Training Programs

Custom API Access

Additional Customization Options

More Departmental Teams & Management Seats

* Ongoing % Fees - 12% platform fee (on top of each talent’s hourly rate) + 5% service fee (on Gross Services Value). Enterprise % fees as per sales agreement.

Additional Cost

Optional Add-on Services

Talent Background and Police Checks

Global Health Insurance

Employer of Record (EoR) Services

Zero Trust Network Access

"I knew our costs would go down. They did. More than we expected. But it is the massive gain in productivity that blew us away. Game changer!"

Adrian Midwood

Executive Director
"We no longer have to choose between affordability and maintaining our standards."

Marie Kacouchia

Head of Customer Experience
"Work for Impact allows us to maintain an exceptional standard of service while lowering costs and offering better pay for talent. Three birds with one stone!"

Andrew Echeguren

Senior CX Manager
"Work for Impact has been a game changer! We've seen a 35% reduction in labor costs and a 20% boost in productivity."

Michael Kendall

Director of Customer Support
"The vetting process of talent is a significant load off my shoulders."

Ann-Katrina Bregovic

Director
"Not only have we seen significant cost savings, but in under two years, we’ve seen a 92% improvement in resolution time and a 91% boost in reply time."

Marco Velasco

Director of Customer Success

Find the answers you’ve been looking for

Frequently Asked Questions

Are there any hidden costs?

No. Our rates are transparent, all-inclusive, and tailored to your needs. No placement fees. No surprise invoices.

Do I need a long-term contract ?

Our contracts are designed for flexibility, not lock-in. You stay in control - free to pause, adjust or scale as your needs evolve. And you only start paying once your hire is on board.

How are payments handled?

We manage all contracts and payments end-to-end in the platform. You pay securely via bank transfer. Contractors receive payment through their preferred method once milestones or hours are approved. Contracts can be hourly or fixed rates.

How do I pay for talent in other countries?

Work for Impact handles talent payment for you. You just transfer us the equivalent amount, securely, in your local currency.

What about taxes and compliance?

Individual contractors are self-employed and are responsible for managing their own taxes and local compliance. We do not handle these obligations on their behalf. But our team is available to provide guidance and support should any questions arise.

Do you support large enterprises?

We specialize in designing tailored solutions for enterprise needs. From dedicated support teams and project management to advanced vetting for niche roles and custom training, we ensure your global workforce is set up for success. For added security and flexibility, we also provide optional services such as API access, EoR solutions, health coverage, and enhanced background checks.

How do you protect data IP and brand ?

We treat your security like our own. We are certified to the highest standards (ISO 27001, SOC 2), fully GDPR and CCPA compliant, and strictly follow the NIST Cybersecurity Framework. Every contractor passes advanced checks - KYC, police, and references. And payments are processed through trusted partners such as Payoneer and Stripe. Need extra safeguards? Optional Zero Trust networks are available. Learn more in our Security & Compliance Center.

How can you offer top talent at such competitive rates?

Work for Impact is designed differently: AI streamlines the process, human expertise makes the match, and fair pay keeps talent engaged for the long run. With lower margins than the industry norm, you save more, your team thrives, and retention soars. It’s not just a smarter, fairer system - it’s the future of global work.

What if I’m not satisfied with the talent?

You stay in control. If a match doesn’t work out - which is rare thanks to our thorough vetting - we’ll quickly step in to find the right fit.