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Impact Report 2025

Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

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Customer Support Training
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A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

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Hiring & Managing a remote CS Team
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Learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.

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Refer with Impact

Bring your clients to Work for Impact and claim your Independent Contractor’s advantages.

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Your Customer Service – faster and fairer than any staffing agency

Maximize customer satisfaction with global talent that thrives.

70%
cost savings
2
weeks to build your team
360°
ongoing support
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How to Grow your Customer Service via Work for Impact

We find the right talent that you can easily manage within our platform.
Pending Icon STEP 1

Kickoff with a Talent Strategist

Meet your Work for Impact expert. Together, we set the foundations: your goals, budget, and success metrics. Then we co-create a hiring strategy that covers recruitment, placement, and long-term team management - with full transparency for you and talents from day one.

Contact Card Icon STEP 2

Define the Role

Together with our Recruitment Specialist, you map out exactly what each role needs: skills, experience, culture fit and expected performance metrics. This becomes the blueprint for finding the right people fast.

Person Search Icon STEP 3

Launch the Search

We tap into a global network of 10+ million professionals using a blend of AI sourcing and human expertise. You get regular updates as we zero in on candidates who check every box.

Handshake Icon STEP 4

Select Your Match

You’ll receive a curated shortlist of fully vetted candidates, with transparent rates and clear evaluations. The final choice is yours - backed by data and expert guidance.

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Ongoing Support

You’ll receive a curated shortlist of fully vetted candidates, with transparent rates and clear evaluations. The final choice is yours - backed by data and expert guidance.

  • Cuure Logo

    "We no longer have to choose between affordability and maintaining our standards."

    Marie Kacouchia - Head of Customer Experience

    Marie Kacouchia

    Head of Customer Experience

  • Curiosity Stream Logo

    "Work for Impact allows us to maintain an exceptional standard of service while lowering costs and offering better pay for talent. Three birds with one stone!"

    Andrew Echeguren - Senior CX Manager

    Andrew Echeguren

    Senior CX Manager

  • geniusU Logo

    "The team at Work for Impact has been an amazing support. It’s clear that they really care about both the companies and talent coming on board."

    Kathleen Hamilton - Head of Product

    Kathleen Hamilton

    Head of Product

  • Premium Parking logo

    "I have used multiple BPO providers in the past and Work for Impact has exceeded all of them!"

    Michael Kendall - Director of Customer Support

    Michael Kendall

    Director of Customer Support

  • Arqaam Logo

    "The vetting process of talent is a significant load off my shoulders."

    Ann-Katrina Bregovic - Director

    Ann-Katrina Bregovic

    Director

Happier talent, happier clients

Shared goals and growth drive lasting teams - and it shows in every success our clients see.

0 %

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0 %

Piggy Bank Icon Cost saved
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0 %

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Data Source: Outside

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Kiva
The Trevor Project
Global Financial Integrity
Amnesty International
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PacSafe
Neighborly
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Meet our Customer Service Talent

Together, we assemble, vet, and embed exceptional talent directly into your projects and processes. You gain full control, trusted collaboration and stability.

Beyond support: every skill your CX strategy needs

The CX ecosystem is vast. And it may require complementary roles to make it all work. Customer service recruitment agencies may be niche, but we cover the full spectrum.
  • Customer Support Representatives
  • Technical Support Agents
  • Live Chat & Email Support Specialists
  • Help Desk Specialists
  • Call Center Agents
  • Virtual Receptionists
  • Multilingual Support Agents
  • Customer Success & Onboarding Strategists
  • Customer Service Managers

People first, performance always.

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Hire with impact

Shape the future of customer support with purpose. Hire with us and we reinvest in the local communities that power us.

Find the answers you’ve been looking for

How is Work for Impact different from my remote customer service staffing agency?

Most staffing agencies focus on filling seats. We focus on building partnerships. Work for Impact is a global talent partner that blends AI-powered sourcing with human expertise to match remote customer service professionals who align with your brand, culture and goals - fast, transparently, with impact built-in.

How quickly can I onboard customer service talent through Work for Impact?

Our clients typically build full customer support teams in under two weeks — that’s 70% faster than traditional customer service recruitment agencies. Using advanced technology and a global network of vetted professionals, we deliver speed without sacrificing skills & engagement.

How do you ensure long-term quality and retention?

We go beyond placement. By paying fairly, offering stability, and supporting professional growth, we attract and retain customer service experts who are engaged, loyal, and committed to your success. The result: better performance and lower turnover than with traditional staffing models.

Is partnering with a Certified B Corp like Work for Impact cost-effective?

Yes - and it’s our biggest advantage. Our transparent, low-margin model reduces operational costs by up to 70%, while our fair-pay and impact by design approach boosts productivity, retention and ultimately, customer satisfaction.

Can I scale my customer service team easily?

Absolutely. Whether you need one expert or a full team, for a short project or long-term growth, we adapt with you. No minimum seats, full visibility, and control over your team on the platform.