Access bespoke talent strategy & recruitment solutions
Browse and hire customer support representatives yourself on our platform, or get our Client Success team to handle all your recruitment.
Get instant hiring and talent management support during fluctuations in demand, market expansions, and strategic shifts.
Tap into our wealth of expertise in building remote workforces. We’ll help you build a competitive talent strategy that drives a skilled, fairly paid, and happy customer support team.
Global talent solutions for every customer service team
Outsource all your customer support
Reduce your customer service costs by outsourcing all your support needs to representatives in 192+ countries.
Increase support capacity on demand
Work with on-demand representatives to resolve support tickets rapidly, even during sudden demand fluctuations.
Hire CSR across any market
Get your customer support function ready for new market launches in days and build remote teams in any location.
Find specialist support reps
Enhance the customer experience by bringing industry or technical specialists into your team.
Real CS teams, powered by Work for Impact
With 37M+ members, Outdoorsy needed multi-timezone remote teams they could quickly scale up or down in response to seasonal customer service demands.
"We’ve saved 50% of our budget and the quality of representatives is above the bar. Work for Impact is the best partner for our customer support recruiting needs."
Dana Golding
Director of Customer Support & Operations
150+
customer support agents hired
50%
reduction in talent costs
15%
increase in customer satisfaction (CSAT)
Through hiring on Work for Impact, you contribute to a more equitable world of work
FAQs
What's Work for Impact?
We custom-build outsourced teams that feel like in-house teams. With our global talent solutions and bespoke support, you can leverage external teams that integrate into your operations, drive your performance, and maximize your savings.
How do I hire CSR on Work for Impact?
You have two options. You can either book a meeting with our Client Success team, tell them about your requirements, and then we’ll handle recruitment for you. Or you can hire CSR yourself by posting a job on our global talent platform.
Is HR going to complain about this?
Is HR going to complain about this?
Nope – they might thank you though! On the Work for Impact platform, it’s easy to hire CSR and access signed NDAs, timesheets, and contract information.
Does this save us money compared to traditional outsourcing?
Yes. Our innovative technology enables organizations to work directly with independent customer service representatives, cutting out the margin taken by a traditional outsourcing company, like a customer support staffing agency or a call center staffing company.
With a call center staffing agency or business process outsourcing (BPO) firm, customer service representatives take home as little as 20% of what you pay for them. With Work for Impact, talent takes home 84-89% of the money you pay. The fees we deduct go towards powering our platform and our Pathways program, which delivers education to students in low-income countries.
Can I use your solutions with an existing team?
Yes, working with us and the independent contractors on our platform is fully flexible. You can either use Work for Impact for all your customer service team needs – or just some of them. Our platform has collaboration features, allowing every member of your team to chat with independent talent. If you’re using other team collaboration software, we can even help onboard your new talent and get them up to speed with your tools.