Question 1

How do I get started?

Accepted Answer

Every great team starts with a conversation. No cost, no commitment - just the chance to share your goals and explore how we can build the right global staffing solution together. We take it from there and co-design a plan with you - that involves collaborative strategy, targeted recruitment, onboarding and long-term support. From day one, we are laser-focused on finding your remote staff in under 2 weeks - not months.

Question 2

Do I need to sign a long-term contract?

Accepted Answer

Our contracts are designed for flexibility, not lock-in. You stay in control - free to pause, adjust or scale as your needs evolve. And you only start paying once your hire is on board.

Question 3

Can I scale my team up and down?

Accepted Answer

Absolutely. Whether you need one expert or a full team, for a short project or long-term growth, we adapt with you. No minimum seats, full visibility, and control over your team on the platform.

Question 4

How is talent vetted?

Accepted Answer

Every professional in our pool undergoes rigorous checks, including identity verification, credential validation, and portfolio reviews. Then our specialists interview each candidate and assess cultural fit and skills. This ensures you meet only the best remote hires for the roles, not just good resumes. And they can quickly be onboarded into your teams.

Question 5

How do you build a shortlist?

Accepted Answer

You are assigned a Work for Impact Recruitment Specialist (SME) - and together, you co-create the right profile for each role. Then we run targeted recruitment campaigns across 10+ million professionals worldwide. Using AI-driven tools plus human expertise, we deliver candidates who match your skills, needs, and your company culture.

Question 6

What if I'm not happy with the hire?

Accepted Answer

You stay in control. If a match doesn’t work out - which is rare thanks to our thorough vetting - we’ll quickly step in to find the right fit.

Question 7

How fast can you fill a role?

Accepted Answer

On average, you’ll receive a shortlist of candidates in under 2 weeks.

Customer Support Training

Hiring & Managing a remote CS Team

How to build an engaged & productive remote customer service team

What’s covered