Skip to main content

Customer service staffing

We hire. You manage. They deliver.

Customer support specialists, recruited and vetted from 100+ countries. We run payroll, HR, and compliance. Up to 70% lower cost than local hires.

Customer service representative smiling at desk
G2 Momentum Leader badge
G2 Momentum Leader badge

  • B Corp Certified · Best for the World

  • SOC 2 · ISO 27001 · NIST · GDPR · CPRA

  • ★4.9 across 450+ reviews on G2 logo Trustpilot logo Google logo  

  • ↓ Up to 70% lower cost than hiring locally

Every CX role. We recruit. We support

From frontline support through CX leadership, we recruit specialists matched to your criteria and run payroll, HR, compliance, and ongoing support. You manage your team day-to-day.
  • Frontline support (chat, email, phone, multilingual)
  • Escalation and complex case handlers
  • Tier 2 and tier 3 technical support
  • CX team leads and managers
  • Customer success and onboarding specialists
  • And more, tell us what you need
WHY US

How we compare

A quick look at how WFI stacks up against traditional BPOs, Staffing agencies and Marketplaces.

Compare onWhat matters
Vetting depthVetting depth
Time to hireTime to hire
CostCost
Day-to-day managementDay-to-day management
Talent retentionTalent retention
RecommendedWork for ImpactThe integrated way
AI + human, 6 stages
2 weeks to shortlist
Up to 70% lower than local
You manage. We handle back office
95% 'very satisfied'
Traditional BPOsThe middleman
Pooled, generic
4-8 weeks contract setup
BPO markup + agency fees
BPO middleman
High turnover
Staffing agenciesThe fee-led path
Resume-led, light interview
4-6 weeks search
20-30% placement fee + salary
You manage. They invoice.
Variable, often short-term
MarketplacesDIY platforms
Self-applied profiles
Days, but unscreened
Low rate, hidden costs
You manage everything
Per-project, transient
RecommendedWork for ImpactThe integrated way
Vetting depth
AI + human, 6 stages
Time to hire
2 weeks to shortlist
Cost
Up to 70% lower than local
Day-to-day management
You manage. We handle back office
Talent retention
95% 'very satisfied'
Traditional BPOsThe middleman
Vetting depth
Pooled, generic
Time to hire
4-8 weeks contract setup
Cost
BPO markup + agency fees
Day-to-day management
BPO middleman
Talent retention
High turnover
Staffing agenciesThe fee-led path
Vetting depth
Resume-led, light interview
Time to hire
4-6 weeks search
Cost
20-30% placement fee + salary
Day-to-day management
You manage. They invoice.
Talent retention
Variable, often short-term
MarketplacesDIY platforms
Vetting depth
Self-applied profiles
Time to hire
Days, but unscreened
Cost
Low rate, hidden costs
Day-to-day management
You manage everything
Talent retention
Per-project, transient

Most teams come to us after trying the others.

CX experts trained at companies you trust.

VERIFIED EXPERTS

A sample of our global CX experts. Each recruited, vetted, and ready to join your team.

Efficient operations, happier teams, seamless growth.

Drastically cut costs and hit record results through fair pay and B Corp principles

Forget the costs and delays of a traditional HR recruitment agency. Meet the only HR talent partner built on fair pay & B Corp principles.

0 %

Piggy Bank Icon lower than local hires

0 %

Running Icon contractors report significant improved lives
Man Smiling

0 %

Link Icon days to onboard

0 +

Globe icon countries we recruit from

Data Source: 2025 Impact Study

READ OUR 2025 IMPACT STUDY
  • Cuure Logo

    "We no longer have to choose between affordability and maintaining our standards."

    Marie Kacouchia - Head of Customer Experience

    Marie Kacouchia

    Head of Customer Experience

  • Curiosity Stream Logo

    "Work for Impact allows us to maintain an exceptional standard of service while lowering costs and offering better pay for talent. Three birds with one stone!"

    Andrew Echeguren - Senior CX Manager

    Andrew Echeguren

    Senior CX Manager

  • geniusU Logo

    "The team at Work for Impact has been an amazing support. It’s clear that they really care about both the companies and talent coming on board."

    Kathleen Hamilton - Head of Product

    Kathleen Hamilton

    Head of Product

How It Works

We source, vet, pay, and support your global team. You manage them. Here’s how.

Discovery call

A 30-minute call to define what success looks like for you. Your dedicated Talent Strategist maps your role, your team, your budget, and the hard and soft skills that matter. No commitment. You leave with a clear shortlist plan and timing.

Discovery Call

Define the role

We turn the call into a precise role profile: scope, skills, working hours, and success criteria. You review and approve before we begin sourcing, so the search is locked to what you actually need.

Define the Role

Precision sourcing

AI scans our 10M+ professional network across 100+ countries and runs the initial screen against your criteria. Our recruiters then take it from there, personally interviewing every candidate before any name reaches you. You have full visibility on progress throughout, with updates at every step.

Precision Sourcing

Select your match

We interview a wide pool of candidates for every role and run skills tests, culture interviews, state and federal police checks, and bank-level KYC. Only the top five make your shortlist. Everyone is technically capable, so your choice comes down to preference. You interview your favorites and pick your hire. We handle the contract, onboarding, and global compliance.

Select Your Match

Ongoing support

Your hire works for you, embedded in your Slack, your stand-ups, your roadmap. We handle payroll, HR, and compliance in the background, plus structured check-ins at Day 0, 7, 30, 60, and 90, then quarterly reviews. Your team sits in your Slack. You sit in ours.

Ongoing Support

Frequently Asked Questions

Will they work in my specific time zone?

Absolutely. We build your job description and source talent specifically to align with your required working hours, whether that is EST, PST, GMT, or any other time zone you need.

What are the costs?

Save 70%+ compared to local hires and traditional agencies.  Secure exceptional global talent with our ultra-transparent, straightforward pricing. Costs are tailored to your specific role and required experience level. Best of all, it's completely risk-free: $0 upfront, and if you aren't happy, you pay nothing.

How long does it take to find the right candidate?

Our process is built for both speed and precision. By combining AI-powered sourcing with expert human vetting, we typically present you with a curated shortlist of top candidates within just two weeks.



Are the team members fully dedicated to my business?

Yes. Your new team members are 100% dedicated to you. They work full-time (40 hours a week) exclusively for your brand, integrating seamlessly into your daily operations.



How do you handle security and global compliance?

We make enterprise-grade security super simple. We handle all international labor laws and compliance on our end, backed by rigorous SOC 2, ISO 27001, NIST, GDPR, and CPRA standards. For total peace of mind, every single contractor must pass comprehensive state and federal police checks alongside bank-level KYC verification.

What if my new hire isn't the right fit?

Thanks to our extensive blueprinting of your requirements and our extensive recruitment and vetting process, misalignments are incredibly rare. However, in the unlikely event that your new team member isn't the perfect fit, we will replace them straight away. No
questions asked and at absolutely no additional cost to you

Who manages their day-to-day work?

You manage their daily tasks directly via Slack, Teams, or email, just like an internal hire. We handle all the heavy lifting in the background, taking care of global HR, payroll, and compliance.