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Impact Report 2025

Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

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Customer Support Training

Course

A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

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Hiring & Managing a remote CS Team

Featured Content

Learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.

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Refer with Impact

Bring your clients to Work for Impact and claim your Independent Contractor’s advantages.

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Minimize customer service costs.
Maximize customer satisfaction.

Start with no fees during your “Proof Phase.”
Zero risk. Infinite benefits. 

Start for Free
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Within a matter of weeks, we’d cut costs by 50%!

Dana Golding, Director of Customer Support & Operations

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Best for World Community
Named Best For The World™ B Corporation
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Loved by organizations globally

Better than outsourcing to BPOs for 3 reasons
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1. Lower cost

Save 50% of your customer service budget.
Start with zero fees.

Leveraging cutting-edge borderless technology, we charge a fraction of the fees that traditional outsourcing firms do – meaning you pay less and talent earns more.

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“Our costs went down – more than expected. But it’s the massive gains in productivity that blew us away.”

Adrian Midwood, CEO

Plastic Oceans
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2. THE BEST GLOBAL TALENT

We recruit for your exact needs.
You get a team in days.

Instead of assigning you a general team of agents, we source, interview, and hand-select the best customer service team for your unique needs – with no additional fees. 

Start for Free
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“Work for Impact quickly finds talent with the perfect set of skills.”

Ken Banks, Head of Social Purpose

YOTI
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3: FULL CONTROL

Pay & manage your team easily.
Leverage our 360° support.

Our all-in-one platform makes it easy to pay, track, and manage your global wokforce. We also provide a range of bespoke services, from onboarding support to custom technical solutions.

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“We no longer have to choose between affordability and maintaining our standards”

Marie Kacouchia, Head of Customer Experience

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    One of my best partner experiences in decades!

    Evan Hopkins

    VP Global Sales & Customer Operations

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    Staggering 99% CSAT! Nothing short of AMAZING.

    Marco Velasco

    Director of Customer Success

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    We’ve seen a 35% reduction in labor costs and a 20% boost in productivity!

    Michael Kendall

    Director of Customer Support

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Start now for free
Hire up to 10 people with zero fees

Start for Free

Get a global team.
Make a worldwide impact.

By working with us instead of a traditional outsourcing company, you enable talent to earn significantly more. Every contract also helps to power our Pathways program, which provides transformative further education in under-served communities.

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“We no longer have to choose between affordability and maintaining our standards”

Marie Kacouchia, Head of Customer Experience

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FAQs

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Frequently Asked Questions

What’s Work for Impact?

We custom-build outsourced teams that feel like in-house teams. With our global talent solutions and bespoke support, you can leverage external teams that integrate into your operations, drive your performance, and maximize your savings.

Here’s how we do it:

  1. Personalized Consultation: We begin with a detailed one-on-one consultation to thoroughly understand your specific needs and how your customer service team operates. This allows us to tailor our technology and support solutions to best achieve your objectives.
  2. Tailored Recruitment Process: Utilizing advanced AI, meticulous screening, and in-depth interviews, we build your ideal customer service team from a pool of 10M+ top-tier, fully-vetted workers across the world.
  3. Effortless Management and Support: Our platform simplifies hiring, paying, and managing global talent. We also offer a comprehensive suite of bespoke services – from onboarding to legal support – to ensure smooth operations and compliance.

How do I hire CSR with Work for Impact?

You have two options. You can either book a meeting with our Client Success team, tell them about your requirements, and then we’ll handle recruitment for you. Or you can hire CSR yourself by posting a job on our global talent platform.

Is this more cost-effective than traditional customer service outsourcing?

Yes. Our innovative technology – including automated global payroll, flexible contracts, and time tracking – enables organizations to work directly with customer service representatives, cutting out the margin taken by a traditional outsourcing company, like a customer support staffing agency or a call center staffing company.

Can I use your solutions alongside our existing CS team?

Our customer service outsourcing solutions are designed for flexibility. Whether you need to supplement your existing team or outsource the entire CS department, Work for Impact can seamlessly integrate with your operations.

Experience our services firsthand with our Proof Phase: start with up to 10 customer service representatives fee-free. See our comprehensive recruitment process in action and work with the exceptional talent we offer before deciding to scale up.

Is this going to be a HR burden?

With our comprehensive recruitment services, your HR team won't face any extra hiring challenges, even during busy seasonal peaks. We handle everything from start to finish, ensuring a seamless integration with your existing processes.

Our platform simplifies the management of critical documents like NDAs, timesheets, and contracts for your HR, finance, and legal teams, making it easier than ever to keep everything organized and accessible.