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Impact Report 2025

Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

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Customer Support Training

Course

A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

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Hiring & Managing a remote CS Team

Featured Content

Learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.

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Refer with Impact

Bring your clients to Work for Impact and claim your Independent Contractor’s advantages.

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Compressed & comprehensive

The tried-and-tested training program for remote customer service reps

A free and compressed training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

To get started, book a free call with us. We'll guide you on how to use and customize the training program, then send it your way.

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5 comprehensive modules, each with a knowledge check test

1

Remote working

Guidance on video meeting etiquette, creating an optimal work environment, and more essentials

2

Communicating with empathy

Seven empathetic behaviors that transform conversations into CSAT-boosting interactions

3

Contact handling

Industry-leading practices for managing customer communications across phone, chat, and email

4

Call control

Proven strategies like the “snatch and flip,” clarifying questions, and transition statements

5

De-escalation

Triggers that lead to customer escalation and techniques for managing challenging situations