Privacy Policy

1. Introduction

Work for impact is a platform that seeks to connect skilled independent contractors with socially and environmentally responsible organisations, and nonprofits.

This Privacy policy applies to all personal information collected through our website and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Services").

When you visit our website and use our Services, you grant us access to your personal information. We take your privacy very seriously. In this privacy policy, we will explain to you in the most transparent way what information we collect, how we use it and inform you about your privacy rights. Please read this policy carefully in its entirety as it concerns your rights. If you do not agree with any term written in this privacy policy, please discontinue use of our services.

2. Who are we?

Work for Impact
4th floor, 3 Pacific Place, 1 Queen's Road East, Hong Kong
Business reg number 2837363

general inquiries:

privacy officer:

3. What information do we collect?

When you visit our website we may collect:

  • Information about your visit from your device (i.e., desktop, mobile, etc.);
  • Store cookies and similar technologies on your device and browser or try to reach out in some way;
  • Store your first name and email when you reach out via blog, Work for Impact Community or newsletter signup;
  • Store your message that you send us through contact forms and privacy inquiries;
  • The feedback you share with us via the feedback form or email;
  • If you participate in prize draws, surveys or competitions we may ask for your email and additional personal information

When you register as an Independent Contractor or a Client, we may collect your:

  • First Name and Last Name
  • Profile picture
  • Location
  • Profession/ Profile Title
  • List of your clients/independent contractors
  • Independent Contractor level/Client score
  • Project History and Feedback
  • Employment and Education
  • Portfolio
  • Impact goals and personal goals
  • Work categories and verified skills (may contain verification videos)
  • Your Independent Contractor Rating
  • Verification status (our independent contractors need to verify their identity and degree through third- party verification service)
  • Languages you speak
  • Location and timezone
  • Completed Tests
  • Finance Account Verification
  • The feedback you receive/give from/to independent contractor/client
  • Nonprofits and socially responsible organisations
  • Payment information (card number, CVC, expiration date, zip code, country or region, IBAN Billing, Tax, Invoice)
  • Timesheet, Invoice (collected from the Independent Contractor)

Payment method (currently we use Stripe and Payoneer)
Information collected automatically when you enter our website

    • IP address
    • Device information (proxy server, operating system, web browser, and add-ons, device identifier and features, cookie IDs and/or ISP, or your mobile carrier)
    • Browser and device characteristics, operating system, language preferences, referring Cookie Data following our
    • Cookie Policy
    • Other technical information regarding your use of our Service

4. How do we use personal information?

We collect this information from your website visitors to understand better how you found us. For this reason, we may analyze the date you visited our website and search engines that may have led you to our website. We also collect this information to improve and enhance the functionality and security of and to get insights into our business practices.

If you choose to leave your name and email address, we may use this information to get in touch with you to answer your messages and to keep you up to date with our development and updates. We also encourage you to send us feedback and tell us about your experience with our service. Our blog and community may also collect personal information in accordance with this policy.

Your emails and testimonials can be used for our marketing campaigns, targeted advertisements and analysis with your consent. We may also send you administrative notices or invoices.

If you decide to join our platform as a Client or an Independent Contractor we will use your information to provide you with our service. This will enable us to help you resolve any issues, develop better user experience, solve disputes that may arise from the independent contractor agreement and secure your profile and data. This will also facilitate the registration and login process.

We may reach out to you with a business proposal or request if we feel we have a legitimate interest in doing so. You can always object to our advances and we will respect your objection and never bother you again.

Transparency is one of the most important features of our Service. For the benefit of our independent contractors and Clients, we offer identity verification through our third-party service provider. We also offer to Independent Contractors the ability to verify skills through our trusted vendors. Personal information is used for skill and identity verification and it will never be used for any other purpose.

In rare cases, we may use your personal information to respond to legal requests or to prevent harm from happening to us, other users or yourself. We may disclose your personal information where we believe it is necessary to prevent, investigate, or uncover a potential breach of our policies or suspected fraud. Also, if there is a situation involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

We may use your personal information if we are legally required to do so (e.g. if we need to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process). We will notify you of such a requirement beforehand.

We may use your personal information in an anonymized form to create reports, perform analysis, monitor trends, better our service, develop new features and for other legitimate business purposes. We will not use identifiable personal information without your consent.

5. What legal basis do we have for processing your information?

When we process your personal information, we are following all applicable privacy laws.

This means that we will always ask for your consent when we want to contact you or track you with cookies and pixels. You are free to withdraw your consent at any time by visiting our cookie preference option or by clicking on the unsubscribe link found in all of our emails.

When you use our Service or WFI Community, you need to agree to this policy and our Terms of Service. This ensures you understand and agree to us processing personal information required for user registration, billing, job posting, user support, dispute resolution, impact purchases, Job Centre, etc.

We may approach you with special offers or upgrades based on our legitimate business interest if we feel you may benefit from such offers. You can always refuse, and we will not approach you in the future with similar offers. If we contact you for some other legitimate reason we will clearly state our intent and respect your wishes.

Many different tax and labor laws govern the use of personal information to tax/invoice. We may need to process your personal information to comply with such requirements.

6. When do we share personal data?

We may share your personal information with our Service Providers, Consultants, and Other Third- Parties if they perform services for us or on our behalf and require access to such data to do that work. Examples include payment processors, data analytics, email delivery, hosting services, customer service, independent contractors, community platforms, and marketing tools. We may use third-party tracking technologies on the Services, which will enable them to collect data about how you interact with the Services over time.

We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We may share your information with our business partners to offer you certain products, services, or promotions.

We will never sell or misuse your data. Furthermore, we will never use a service provider or a tool that might misuse your data. Our staff members are trained in privacy matters and have signed confidentiality agreements. Our service providers are carefully chosen and have all signed data processing agreements that protect and limit their use of personal information. In our current list of service providers, you will find links to their Privacy statements. Please review them before accessing their service through our platform integration.




Transactional emails


Identity Verification


Skill Verifications


Integrated chat solution


Calls and Video




Customer Service FAQ




Facebook Pixel:

Google Analytics:





Community platform


7. Information about the transfer of personal data.

Your information may be collected and processed in the EEA, Switzerland, the United States, Canada, Australia, Hong Kong, or any other country in which our service providers or we maintain offices and facilities. Such countries may have laws that are different and potentially not as protective as the laws of your own country.

Whenever we share personal information originating in the EEA or Switzerland, we use suitable safeguards (Standard Contractual Clauses developed by the European Commission, EU-U.S. and Swiss-U.S. Privacy Shield Frameworks).

If you reside in the EEA, Switzerland or other regions with Law governing data transfers, please note that you agree to the transfer of your Personal Information to the United States and other jurisdictions in which we operate. To protect your privacy and security, we may ask you to verify your identity before complying with the request.

Right to file a complaint with your Data Protection Authority - You also have the right to complain to a data protection authority about our collection and use of your personal information. Please contact your local data protection authority for more information.

8. How long do we keep your information?

We will keep your information as long as you are:

  • Subscribed to our newsletter or blog, and you frequent our website. As soon as you unsubscribe, we will delete your data from our systems.
  • Active as an Independent Contractor/Client. This means that your profile is active (receives payments, posts jobs, etc.). When you become inactive and no longer use your profile, we will contact you and ask you if you would like to keep your profile or have it deleted. If you do not respond, we will permanently delete your profile in 90 days.
  • Active on our Work for Impact Community.
  • Our user/website visitor, and we have a lawful reason to keep your information. This may happen due to unpaid invoices, disputes with other users or Work for Impact, us defending our rights or assisting you in protecting your rights etc.
  • Current or past users, and we need to keep your payment and tax information following the applicable laws.
  • We will keep your device information as long as you accept our cookies or until cookies expire. Some cookies are permanent and used for fraud detection based on our legitimate interest

We will never keep personal information without longer than it is necessary or reasonable.

9. Your rights concerning personal information

If you reside in the European Economic Area or Switzerland, you have additional rights available to you under the GDPR and your Applicable Law, including:

  • Right to access - You have the right to know if we collect and process your personal information.
  • Right of erasure - You can request that we delete your personal information. We reserve the right to refuse if we must keep your information for record-keeping purposes, to complete transactions or to comply with our legal obligations, among other things.
  • Rights to object and restrict Processing - You can always opt-out from receiving further emails from us by clicking the unsubscribe link located in each email. If you believe that the Personal Information, we hold about you is inaccurate or unlawfully held, you can request that we restrict the processing of your personal information until you take appropriate legal actions or provide us with correct data.
  • Right to data portability - You can request that we provide you with a copy of your information in a structured, machine-readable, and commonly used format.
  • Right to file a complaint with your Data Protection Authority - You also have the right to complain to a data protection authority about our collection and use of your personal information. Please contact your local data protection authority for more information.

If you want to exercise your rights or receive additional information contact

10. Security

We take a number of steps to ensure that all the data we collect from our users is secure. All access to the Work for Impact website, and any sensitive information we collect, is encrypted using industry-standard transport layer security technology (TLS). This ensures that any information we collect from our users is secure and can't be read by listening to network data packets.

Our network is protected through the use of sophisticated firewalls, DDoS mitigation techniques, spoofing, and sniffing protections, and other security measures.

Our physical infrastructure is hosted and managed within Amazon’s secure data centers and utilize the Amazon Web Service (AWS) technology. This ensures our database remains safe and secure at all times.

There is no bulletproof method for protecting data and there is no guarantee that personal information may not be accessed, disclosed, modified, or destroyed by data breach of any of our physical, technical, or administrative safeguards. If we suffer a data breach that is likely to result in a high risk to your privacy, rights, and freedoms, we will inform you without undue delay and work with data protection authorities and privacy experts on the breach mitigation.

11. Third Parties

When you are on this website, you may have the opportunity to visit or link to other websites, including other websites operated by third parties or by us. These websites may collect personal information about you, and (because this privacy policy does not address the information practices of those other websites) you should review the privacy policies of such other websites to see how they treat your personal information.

12. Social Media Features

Our Website may include, from time to time, social media features, such as Twitter, Facebook, Instagram, and LinkedIn buttons and widgets, such as “share” buttons or interactive mini-programs that run on our Website and Platform. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function correctly. Current Cookie policy holds information related to these features and options on how to opt-out from them.

13. Our Policy Toward Children

This website is not directed at children under the age of eighteen. We do not knowingly collect personal information from children under the age of eighteen on our website. If we become aware that we have received personal information from a visitor under the age of eighteen, we will delete the information from our records.

14. Changes to our Privacy Policy

We may periodically update this policy, so we advise you to visit this page from time to time to receive updates. Previous versions of this policy will be available here

15. Contacting Us

If you have any questions or comments about this privacy policy, or if you would like to review, delete or update information we have about you or your preferences, please contact us at: