António Sousa

I am an established professional with extensive professional experience in customer service, solution-based sales, and revenue optimization. I possess a high aptitude for innovation in operational efficiency, transaction management, and my ability to drive revenue without compromising the quality of output. To ensure that business objectives are met and even exceeded, I lead teams by driving morale and ensuring the necessary resources for optimum productivity, as well as training and mentoring as required.

I excel at performance monitoring, identifying and capturing new ways of simplifying operations. I possess expertise in forging and maintaining strong relationships with clients and colleagues across levels. I am an influential leader with a solutions-centric approach to business, recognized by colleagues for sound judgement, mental agility, key decision-making skills and solid business acumen. I serve as a trusted advisor with a proven success record in infiltrating maximizing sales and revenue.

Some of my most significant accomplishments include reaching and maintaining an average KPI score of 4/5 based on call duration, number of clients contacted, and LTO percentage. I consistently exceed expectations with a 100/85% LTO percentage, 36/27 contacts each day, and a 4.3 customer satisfaction (CSAT) score. I have previously closed nine accounts at once from an under-aged client using their relative's personal data to create fake betting profiles through tracking their PMOP.

A change-driver, I leverage my experience to seek opportunities for development, championing sales and revenue growth, and organizational efficiency. Lastly, I possess excellent communication, problem resolution, interpersonal, process improvement, time management and team leadership skills. I am a collaborative leader who believes in partnering with teams across departments to ensure that a common goal is achieved.