Luis Felipe Rodrigez

Delivered customer support in Portuguese, English, and Spanish via phone, chat, and email. Handled up to 100 inquiries and reservations daily using platforms like HubSpot and ZenDesk. Applied first-contact resolution strategies with empathy and patience, reducing escalations. Used Microsoft Office Suite and Google Workspace for internal communication and reporting. Managed bookings and follow-ups while troubleshooting basic technical issues. Collaborated with cross-functional teams via Zoom, and Microsoft Teams. Adapted quickly to digital workflows and remote work discipline, maintaining productivity from home.

Provided face-to-face customer service to international cruise guests in a fast-paced environment. Exceeded sales targets consistently by 10–15% through clear communication and product education. Conducted multilingual support sessions, resolving customer concerns promptly. Organized events and presentations, boosting engagement using strong time management skills. Troubleshot basic technical issues on sales devices and escalated complex problems properly.

Supported guests from over 15 countries, using verbal and non-verbal communication skills to bridge language gaps. Promoted onboard activities, increasing participation by over 20% through proactive engagement. Managed guest inquiries using multitasking and time management during peak hours. Delivered front-line support with empathy, contributing to high guest satisfaction. Collaborated with guest relations and other departments using shared digital tools. Recognized as Employee of the Month based on positive customer feedback.