Thebe N.

Good understanding of MongoDB Or Any other NoSQL DB. Well versed with all installation methods on Linux. Good analytical skills to troubleshoot and fix issues. Good knowledge of configuration parameters. Ability to work independently to provide solutions for issues. Experience of replication, shards, log rotation Experience in database upgrades. Perform database maintenance activities. Have basic shell scripting knowledge. Performed basic OS level troubleshooting skills Database user management.

Daily support and resolution of trouble tickets received by phone and email. Implementation, Maintenance, and Troubleshooting of Network Environments (Windows Server Environments). Porting, Provisioning, Configuring, and Training for Hosted VoIP Systems (Asterisk based). Connectivity, Configuration, and Training in the use of business MFPs (Copiers). Restore data and services after a disaster. Work with ISPs to configure WAN/Internet connections. Document new and existing systems, Base monitoring components installation.

Configure/Install Windows operating systems on The company provided computers/laptops. Install business applications required based on the company needs and position. Troubleshoot in-house and remote problems with computer/laptop PCs through diagnostic techniques. Serve as the first point of contact for customers seeking technical assistance via Helpdesk tickets, phone, or email. Assist IT staff in providing technical support and customer service to both on-site, off-site clinicians, and staff members. Work with and troubleshoot all phones and or mobile devices used. Quick responsiveness to the needs of internal customers. Work to maintain a target of no computer system downtime. Manage day-to-day Information Technology (IT) support tickets. Assist with maintenance of the networks, hardware, software, web, and supporting elements as needed. Maintain or create a function within the company's internal computer system, responding to the needs of the company. Coordinate with outside vendors to enhance computer function. Always maintain proper confidentiality when answering inquiries. Maintain a neat appearance. Wear a name badge as required or requested. Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care, including those of accrediting organizations. Maintain knowledge of following all policies and procedures regarding equipment repair as outlined in FDA, OSHA, DOT, accreditation, and other policies and procedures. Treat all information and data within the scope of the position with appropriate confidentiality and security.