Sergio Rodriguez

Managed online and remote order processing using internal sales platforms and inventory systems.

Assisted with back-office tasks such as data entry, digital invoicing, and shipment tracking to ensure timely delivery and accurate client records.

Coordinated with the logistics team for order fulfillment, product availability, and returns handling.

Provided administrative support to the sales team, maintaining product and pricing accuracy in internal databases.

Supported VIP and remote clients by preparing personalized product selections and digital catalogs.

Managed office supplies and responded to operational needs of the VIP team.

Coordinated courier shipments and VIP-specific dispatches.

Assisted in planning and preparation of internal events and communication deliverables.

Interacted with customers via email and phone, addressing inquiries, order support, and technical issues promptly.

Collaborated with sales, logistics, and tech teams to ensure seamless customer journeys and efficient issue resolution.

Developed strong product knowledge and provided tailored recommendations to enhance user experience.

Recruited, trained, and managed a team of Sales Development Representatives (SDRs), improving team performance by 30% within the first quarter.

Designed and implemented scalable outreach workflows and cadences that increased qualified opportunities across multiple verticals.

Conducted weekly coaching sessions and call reviews, enhancing rep communication, product positioning, and objection handling skills.

Collaborated closely with Sales and Marketing leadership to align messaging, target personas, and campaign strategy.

Monitored team KPIs and individual performance using Salesforce and Power BI dashboards, making data-driven decisions to boost effectiveness.

Spearheaded a productivity initiative that shortened the average lead response time by 40%, increasing conversion rates significantly.

Drove a culture of accountability, collaboration, and continuous learning through structured feedback loops and goal tracking.

Prospected and qualified inbound and outbound leads through cold calling, email outreach, and CRM-based campaigns.

Scheduled product demos and discovery meetings for the sales team, contributing to a 25% increase in pipeline generation.

Maintained accurate records of all sales activities using Salesforce and provided weekly reports on KPIs and conversion metrics.

Collaborated with marketing and sales enablement teams to align messaging, improve outreach sequences, and optimize engagement.

Consistently met and exceeded monthly targets for outreach volume, lead qualification, and conversion rates.

Built strong rapport with prospects by understanding their business challenges and recommending relevant solutions.

Led end-to-end sales processes, ensuring timely client follow-up and a high standard of customer experience.

Coordinated with stakeholders to gather software requirements and present solutions aligned with client needs.

Managed internal systems including ATS and CRM platforms to improve workflow efficiency, data accuracy and team communication.

Managed a portfolio of high-value enterprise clients, providing consultative sales support for Microsoft’s cloud, productivity and infrastructure solutions.

Exceeded annual revenue targets by identifying upselling opportunities and adapting commercial offers to client challenges.

Acted as a trusted advisor to C-level stakeholders, supporting digital transformation initiatives across industries, including finance, healthcare and government.

Worked closely with technical specialists and solution architects to develop proposals addressing complex business and technical requirements.

Led account planning and pipeline forecasting using Microsoft Dynamics 365 and Power BI to support data-driven decision making.

Contributed to regional go to market initiatives that increased adoption of Microsoft 365 and Azure by 20 percent.

Managed customer lifecycle strategies for enterprise accounts, covering onboarding, adoption, renewal and expansion.

Led customer success initiatives that improved product utilization and strengthened long term client relationships.

Designed lifecycle engagement plans tailored to different customer segments and industries.

Collaborated with Customer Success, Sales and Marketing teams to deliver data driven insights that improved retention and reduced churn.

Used product usage analytics to proactively identify at risk accounts and recommend actions to ensure continuous customer value.