Independent Contractor

How It Works
Case Studies
Security & Compliance

Client Help Center

Our Top Categories
Case Studies

Human Resources
Logistics & Supply Chain
Accounting & Finance

Customer Success
Virtual Assitance
See all
Find Your Next Job
How It Works
Community
Download Time-Tracking App
Frequently Asked Questions
Refer a Client

Refer with Impact

Bring your clients to Work for Impact and claim your Independent Contractor’s advantages.

Refer a Client
About Us
Case Studies
Security & Compliance

Our Team
Pathways Program
Impact Report 2025

Impact Report 2025
New

Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

Read the Report
Help Center
Contact Us
Blog
Hiring & Managing a remote CS Team
Customer Support Training

Customer Support Training

Course

A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

Get Access

Hiring & Managing a remote CS Team

Featured Content

Learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.

Download e-Book

About

System Administration

•

Admin Support

•

Google Workspace

•

Jenkins

•

ServiceNow

•

Slack

🇬🇧 English (Fluent)

•

🇪🇸 Spanish (Fluent)

I'm an experienced IT professional with over 8 years dedicated to technical support, service delivery, and internal IT operations. My expertise lies in helpdesk leadership and cloud access management, particularly with tools like AWS and OKTA. I pride...

Employment

DXC Technology

QA Analyst

Aug 2023 - (Present) (2 years and 2 months)

Quality monitoring evaluations for the ServiceDesk Analyst. Coaching and feedback. Calibrations with Client. PIP coaching for low performers. Csat review and follow-up.

It ServiceDesk Team Lead

Jun 2022 - Aug 2023 (1 year and 2 months)

SLA & FCR review, Backlog ownership, Knowledge Base champion, Monitoring & Coaching, Customer Satisfaction performance review.

Service Management Support Analyst

IBM/Lenovo

Apr 2021 - May 2022 (1 year and 1 month)

BP support Provided comprehensive support for IBM tools to internal clients. Managed IBM switchboard and efficiently routed calls to appropriate departments. Handled the institutional email system across the Americas (Ecuador, Colombia,...

Helpdesk Support (Level 1–2)

Astropay

Jan 2018 - Mar 2021 (3 years and 2 months)

Troubleshooting VPN, SQL database connections, Gmail, Google Drive, MS Office, and Jenkins jobs. User Lifecycle Management: Onboarding/offboarding, PC request and pickup, OKTA account creation, and group assignment via internal Group Matrix. AWS IAM...

Tech support Agent for Kodak Picture makers

Teletech Argentina

July 2016 - Nov 2017 (1 year and 4 months)

Remote troubleshooting providing instructions to customers. QA promoted after 2 years. Senior Quality Assurance Manager Monitoring agents and evaluating their performance. Providing feedback based on performance evaluations. Handling and organizing...

María García