Lucena B.

Executed record filing system to improve document organization and management. Ensured accurate record-keeping with diligent data entry and database management for vital company information. Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents. Processed weekly/monthly payroll, and ensure the correctness of all data to input to payroll software. Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts. Negotiated contracts with vendors and suppliers for office supplies, equipment and services. Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Opened and properly distributed incoming mail to promote quicker response to client inquiries. Established administrative work procedures to track staff's daily tasks. Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. Assisted coworkers and staff members with special tasks on daily basis. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Scheduled office meetings and client appointments for staff teams.