How do I get started?

Every great team starts with a conversation. No cost, no commitment - just the chance to share your goals and explore how we can build the right global staffing solution together. We take it from there and co-design a plan with you - that involves collaborative strategy, targeted recruitment, onboarding and long-term support. From day one, we are laser-focused on finding your remote staff in under 2 weeks - not months.

Do I need to sign a long-term contract?

Our contracts are designed for flexibility, not lock-in. You stay in control - free to pause, adjust or scale as your needs evolve. And you only start paying once your hire is on board.

Can I scale my team up and down?

Absolutely. Whether you need one expert or a full team, for a short project or long-term growth, we adapt with you. No minimum seats, full visibility, and control over your team on the platform.

How is talent vetted?

Every professional in our pool undergoes rigorous checks, including identity verification, credential validation, and portfolio reviews. Then our specialists interview each candidate and assess cultural fit and skills. This ensures you meet only the best remote hires for the roles, not just good resumes. And they can quickly be onboarded into your teams.

How do you build a shortlist?

You are assigned a Work for Impact Recruitment Specialist (SME) - and together, you co-create the right profile for each role. Then we run targeted recruitment campaigns across 10+ million professionals worldwide. Using AI-driven tools plus human expertise, we deliver candidates who match your skills, needs, and your company culture.

What if I'm not happy with the hire?

You stay in control. If a match doesn’t work out - which is rare thanks to our thorough vetting - we’ll quickly step in to find the right fit.

How fast can you fill a role?

On average, you’ll receive a shortlist of candidates in under 2 weeks.

Kyla Bautista | Admin & Client Services Specialist

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Our Top Categories

Impact Report 2025

Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

Customer Support Training

Course

A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

Hiring & Managing a remote CS Team

About

Virtual Assistance

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Administrative Assistance

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Customer Service

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Quality Assurance

🇬🇧 English (Conversational)

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🇵🇭 Tagalog (Fluent)

With extensive experience in administration and client services, I possess strong skills in document management, client liaison, and office operations. I'm adept at managing invoicing, payment collection, and tax document handling using platforms like Xero...

Employment

Factor1 - Strategic partner leveraging Work for Impact global virtual assistant talent

Administrator

Factor1 Accountants & Advisers

Mar 2024 - (Present) (1 year and 9 months)

Collation of completed jobs, invoice preparation and payment collection, management of signed tax documents via DocuSign and Annature, job setups in Xero Practice Management (XPM), lodgments with the Australian Taxation Office (ATO), multiple email inbox...

Client Services Coordinator

Trident Financial Group

Apr 2023 - Feb 2024 (10 months)

Liaison with clients, team and tax department as required (ie. ATO, ASIC, SRO, etc.), ASIC and ATO lodgment, entity registration, deregistration together with other tax registrations, preparation and collation of documents, database management through the...

Citi

Quality Assurance Officer – US Retail Bank

May 2018 - Aug 2022 (4 years and 3 months)

Responsible for call/email quality monitoring review and reporting; complaints and fraud review; quality sessions and calibrations; training and development.

Billing Disputes Specialist - US Retail Bank

Sep 2016 - May 2018 (1 year and 8 months)

Performed complaints capture and disputes resolution via phone (inbound and outbound) and chat.

Customer Service Representative - US Retail Bank

Apr 2015 - Sep 2016 (1 year and 5 months)

Delivered customer satisfaction and problem resolution for existing and new-to-bank customers.

Quality Assurance Team Leader - CitiPhone Australia

Jul 2010 - Mar 2011 (8 months)

Performed checking functions and all other compliance and.or audit-related responsibilities. Performed relief functions in the absence of the Quality Assurance Manager.

Quality Assurance Team Leader - CitiPhone Australia

Jul 2010 - Mar 2011 (8 months)

Performed checking functions and all other compliance and.or audit-related responsibilities. Performed relief functions in the absence of the Quality Assurance Manager.

Quality Assurance Officer - CitiPhone Australia

Nov 2007 - Jul 2010 (2 years and 8 months)

Responsible for call/email quality monitoring review and reporting; complaints and fraud review; quality sessions and calibrations; training and development.

Customer Solutions Officer - CitiPhone Australia

Jan 2006 - Nov 2007 (1 year and 10 months)

Prepared sales and attendance reports and coordinated with Sales Management Team for anysales-related concerns and disputes. Co-facilitated new products and/or refresher training in Blended Telesales Unit. Assisted the Team Leader in maintaining the...

Customer Service Representative - Telstra Residential Billing

Teletech

Dec 2013 - Mar 2015 (1 year and 3 months)

Handled billing queries, complaints, disputes and requests from customers by providing detailedproduct information; documented complaints cases and provided all possible options in order forthe customer to have the product that suits their needs.

Education

Technological Institute of The Philippines

Bachelor of Science in Accountancy

Nov 2021

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