Hyemin K.

• Developed and maintained relationships with key clients in logistics, freight forwarding, and corporate sectors.

• Identified new business opportunities and leads through market research, networking, and industry events.

• Prepared and delivered sales presentations and proposals tailored to client needs.

• Managed client accounts, tracking shipments, resolving issues, and ensuring customer satisfaction.

• Collaborated with operations and marketing teams to launch campaigns promoting cargo services.

• Monitored sales performance metrics and prepared regular reports for management.

• Negotiated rates and service agreements with clients and freight partners.

• Coordinated with internal teams to optimize cargo routing, space utilization, and service delivery.

Cargo Operations (2014–2019)

• Processed cargo bookings, scheduling shipments according to aircraft availability and routing.

• Coordinated with freight forwarders, ground handling, and customs to ensure timely shipment delivery.

• Prepared documentation for cargo movements, including airway bills and export/import declarations.

• Monitored cargo capacity and space utilization to optimize revenue and operational efficiency.

• Assisted clients with tracking shipments and resolving operational issues.

• Maintained records and reports on cargo volumes, revenue, and service performance.

Reservation and Ticketing (2011–2014)

• Managed flight reservations for passengers, ensuring accurate bookings and itinerary changes.

• Handled ticketing, fare calculations, and issuance of e-tickets according to airline policies.

• Responded to customer inquiries and provided travel advice.

• Coordinated with other departments to resolve booking issues and ensure smooth travel experiences.