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About

Data Analytics

Admin Support

Customer Service

Data Analysis

Data Visualisation

Live Chat

Customer Service

Microsoft Office 365

Microsoft Outlook

Virtual Assistance

🇧🇩 Bengali (Native or Bilingual)

🇬🇧 English (Fluent)

🇫🇮 Finnish (Conversational)

I am a dedicated and dynamic IT professional with a passion for data analysis and project management. My expertise lies in data visualization, statistical analysis, and KPI development, enhanced by my proficiency in tools such as Python, Excel, and Power...

Employment

F2F Team Leader

SUOMEN UNICEF
Feb 2022 - Nov 2023 (1 year and 9 months)

Managed geographical areas and led teams to consistently meet KPI targets. Conducted in-depth geographical KPI analysis for 2022 -2023. Developed and implemented an efficient KPI analysis tool in Excel. Delivered coaching and training on data analysis and...

Research Assistant - Internship Trainee

Åbo Akademi University
Jul 2022 - Sep 2022 (2 months)
Conducted research for Talent Boost projects, collecting and analysing data. Collaborated in cross-functional teams to create/Present insightful presentations.

IT Analyst - Service Desk

HCL Technologies Lithuania
Jun 2021 - Sep 2021 (3 months)

Provide excellent customer service by handling queries via phone and ticketing systems. Troubleshoot technical issues, take ownership, and drive them through to resolution. Keep customers informed by proactively updating them on progress. Identify root...

Assistant Supervisor

M/S NAFISHA ENTERPRISE
Jan 2020 - Jun 2021 (1 year and 5 months)
Supervised workers to ensure optimal productivity and operational efficiency. Assisted in the recruitment process, including evaluating applications for new hires.

Education

Åbo Akademi University

Master’s degree in governance of Digitization
Jan 2020 - Dec 2022 (2 years and 11 months)

Vytautas Magnus University

Bachelor of Business Administration
Jan 2016 - Jan 2020 (4 years)