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About

Network Security

Customer Service

Network Administration

System Administration

🇬🇧 English (Fluent)

🇪🇸 Spanish (Native or Bilingual)

As an experienced IT professional with over five years in the industry, I excel in troubleshooting complex technical issues and delivering reliable IT solutions. I am skilled in network administration, server management, and providing robust hardware and...

Employment

ElevatedMSP

Help Desk Administrator

ElevatedMSP
Jan 2018 - (Present) (8 years and 2 months)
Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Providing technical support for applications and OS.
Western Digital

Level 1 and Level 1.5 Tech

Western Digital
Jan 2014 - Jan 2018 (4 years)

Technical support for internal, external and network drives. Device setup and software backup configuration.

Dish Network

Customer Service/Certified Tech

Dish Network
Jan 2011 - Jan 2014 (3 years)
Customer service, Billing, technical support

Education

Excelsior College

Excelsior College

Associate Degree
Jan 2009 - Jan 2011 (2 years)