How do I get started?

Every great team starts with a conversation. No cost, no commitment - just the chance to share your goals and explore how we can build the right global staffing solution together. We take it from there and co-design a plan with you - that involves collaborative strategy, targeted recruitment, onboarding and long-term support. From day one, we are laser-focused on finding your remote staff in under 2 weeks - not months.

Do I need to sign a long-term contract?

Our contracts are designed for flexibility, not lock-in. You stay in control - free to pause, adjust or scale as your needs evolve. And you only start paying once your hire is on board.

Can I scale my team up and down?

Absolutely. Whether you need one expert or a full team, for a short project or long-term growth, we adapt with you. No minimum seats, full visibility, and control over your team on the platform.

How is talent vetted?

Every professional in our pool undergoes rigorous checks, including identity verification, credential validation, and portfolio reviews. Then our specialists interview each candidate and assess cultural fit and skills. This ensures you meet only the best remote hires for the roles, not just good resumes. And they can quickly be onboarded into your teams.

How do you build a shortlist?

You are assigned a Work for Impact Recruitment Specialist (SME) - and together, you co-create the right profile for each role. Then we run targeted recruitment campaigns across 10+ million professionals worldwide. Using AI-driven tools plus human expertise, we deliver candidates who match your skills, needs, and your company culture.

What if I'm not happy with the hire?

You stay in control. If a match doesn’t work out - which is rare thanks to our thorough vetting - we’ll quickly step in to find the right fit.

How fast can you fill a role?

On average, you’ll receive a shortlist of candidates in under 2 weeks.

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Impact Report 2025

Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

Customer Support Training

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A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

Hiring & Managing a remote CS Team

How Outside Inc. outsources customer support for 25+ brands

25%

cost saving

3 Years

With Work for Impact

92%

improvement in resolution time

"Our partnership with Work for Impact has been nothing short of AMAZING. Not only have we seen significant cost savings, we’re on track to end the year with a staggering 99% CSAT!"

Marco Velasco

Director of Customer Success

About Outside Inc.

A lifestyle company with a 250M+ reach

Outside Inc. is a media and lifestyle company that focuses on outdoor recreation, travel, and adventure. Across its 25+ media, digital, and technology platforms, it serves 250M+ users, creating an experience for both longtime adventurers and those just getting started.

The challenge

Scaling customer support

Having acquired multiple brands, Outside Inc.’s customer support team was experiencing growing pains. They urgently needed to scale the workforce to handle approximately 3,000 issues every week, as their in-house team was overwhelmed by the high volume of Tier One and Two customer support tickets. This prevented them from dedicating the necessary resources to the more complex Tier Three tickets, as well as delivering on other important projects.

(placeholder) Attract purpose-driven professionals

(placeholder) Pay fair wages transparently

(placeholder) Build a team culture rooted in trust and collaboration

"Work for Impact saves 25% of our budget and frees up our internal team so we can focus on streamlining operations."

Marco Velasco

Director of Customer Success

The Solution

Outsourcing 55% of Tier 1 & 2 tickets

Outside Inc. turned to Work for Impact to save costs, improve customer satisfaction, and power agile growth. Our recruitment team helped them recruit customer service agents with relevant qualifications and a passion for outdoor activities. Within days, Outside Inc. had a remote team of customer support specialists, capable of handling the majority of Tier One and Two support tickets.

(placeholder) Dedicated Client Success Manager

(placeholder) Rita from Work for Impact took time to understand needs, helped craft job postings from scratch, and guided the entire hiring process

(placeholder) Transparent Fair Pay

(placeholder) Ability to cover talent fees directly, ensuring hires received full payment with complete transparency in compensation

(placeholder) Risk-Free Process

(placeholder) No upfront recruiter fees – flexible, low-risk approach that aligned with startup budgets and B Corp values

(placeholder) Complete Platform

(placeholder) Built-in tools for contracts, time tracking, bonuses, background checks, and team management in one place

(placeholder) The first hire – an accounting manager – is still with her today.

(placeholder) That success gave her the confidence to grow her team further, eventually adding three senior accountants and using Work for Impact’s platform to manage contracts, time tracking, bonuses, and background checks.

Low Attrition

Among WFI Hires

"We partner with companies that align with our core values and provide strong support, so Work for Impact’s Pathways program and commitment to fair pay are important to us"

Marco Velasco

Director of Customer Success

The Impact

Customer support transformed into an efficient & agile operation

99% customer satisfaction score

With highly-trained, passionate talent delighting customers in every interaction, Outside Inc. is on track to end the year with a 99% CSAT score.

More productive in-house team

Work for Impact talent now handling backlogs, calls, and queues, Outside Inc’s in-house team is free to focus on more complex issues and projects.

92% improvement in ticket resolution time

With a multi-timezone team across 3 countries, Outside Inc. experienced a 92% improvement in resolution time and a 91% improvement in reply time.

25% costs saved

By cutting out the outsourcing middleman, Outside Inc. gets access to the best talent globally, while reducing payroll costs and paying talent fairly.

Increased agility

While Outside Inc. would have previously needed several months to backfill open positions, it can now scale operations up and down in days.

Ready to transform your team?

Learn more about how our global talent solutions work or book a call with our team to get started.

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