We’re looking for an Account Executive to support our trade customers. You’ll be focused on delivering excellent customer service (buttering!) and after-sales support.
Visits to Toast trade customers to show them support, and, if appropriate, to upsell additional SKUs. This will include liaising with the customer to plan your schedule (optimised to see as many customers in the same geographic area as possible, and to ensure key accounts are visited on a regular basis). Accounts will be primarily in London, though travel to locations such as Brighton may be required).
Brand and marketing support for trade customers. This will include ensuring relevant POS materials are supplied to our customers and they are used effectively in their space. We also ask that you capture images and video for Toast to share on our channels, and work with our Marketing team to communicate events etc.
Training for trade customers. This will include talking to teams about Toast’s mission and delivering tastings of our range.
Sampling event support. This will include running in-store (or event) consumer-focussed samplings for our trade accounts.
Organising training or sampling sessions for others if needed to be outside of your working hours.
Maintaining our CRM system records. This includes capturing details of your contact with customers and updating their contact information as required.
ARE YOU THE PERSON FOR THIS ROLE?
We need someone who is:
Self motivated and has a positive attitude - you get stuff done.
Organised - you’re good at managing your time.
Great with people and has experience in customer-facing roles - you’re passionate about excellent customer service.
Good knowledge of bars, pubs, restaurants and bottle shops in London - you know where we need to be.
Passionate about our environmental mission and enjoy beer - you love the idea of using beer to help save the planet.
You must be eligible to work in the UK
It would be an added bonus, but not essential, if you have:
Previous experience in hospitality
Previous experience within a challenger food and drink brand
We are an inclusive employer and welcome applications from people with a diverse background.
Start Date: asap
Hours: 20 hours a week (Ideally 1pm to 5pm, Monday to Friday)
Location: We’re in the process of relocating to a space near Warren Street/Euston. We are a flexible employer and support home working, but this role does involve being out and about visiting stockists.