We are the world's fastest growing shared economy marketplace for RV, CamperVan, and Travel Trailer rentals. We are looking for support experts who are passionate about providing the users on our platform with the best customer experience in the world.
As a Customer Support Specialist, you will be the frontline hero of our customers, helping facilitate a smooth and fluid experience via phone, email, and chat!
Customer Support Specialist’s Daily Activities
• Provide world-class experiences by interacting with customers via phone, email, and chat to provide a proactive solution to their most important concerns.
• Understand owners and travelers pain points, advocate their concerns internally, and influence our products to provide a superb customer experience at all touch-points.
• Use your product expertise to collaborate with and help other teams maintain a high level of customer service at all times.
• Create and maintain helpful documentation to be used by our customers and the Customer Experience team.
• As the voice of our brand, you will help build up our reputation with your insatiable and addictively friendly personality.
• With 3 years contact centre experience (we can consider hospitality/retail instead, provided they are absolute superstars in other areas).
• Fluent in French & English.
• An appropriate tech set-up at home (ideally minimum i5 Processor, 8GB Ram, dual monitor, minimum 10mbps upload & download with low ping).
• Appropriate tech skills (reasonable accurate typing speed, ideally experience using online CS software like Slack / CRM / Kustomer / Zendesk / Jira).