How do I get started?

Every great team starts with a conversation. No cost, no commitment - just the chance to share your goals and explore how we can build the right global staffing solution together. We take it from there and co-design a plan with you - that involves collaborative strategy, targeted recruitment, onboarding and long-term support. From day one, we are laser-focused on finding your remote staff in under 2 weeks - not months.

Do I need to sign a long-term contract?

Our contracts are designed for flexibility, not lock-in. You stay in control - free to pause, adjust or scale as your needs evolve. And you only start paying once your hire is on board.

Can I scale my team up and down?

Absolutely. Whether you need one expert or a full team, for a short project or long-term growth, we adapt with you. No minimum seats, full visibility, and control over your team on the platform.

How is talent vetted?

Every professional in our pool undergoes rigorous checks, including identity verification, credential validation, and portfolio reviews. Then our specialists interview each candidate and assess cultural fit and skills. This ensures you meet only the best remote hires for the roles, not just good resumes. And they can quickly be onboarded into your teams.

How do you build a shortlist?

You are assigned a Work for Impact Recruitment Specialist (SME) - and together, you co-create the right profile for each role. Then we run targeted recruitment campaigns across 10+ million professionals worldwide. Using AI-driven tools plus human expertise, we deliver candidates who match your skills, needs, and your company culture.

What if I'm not happy with the hire?

You stay in control. If a match doesn’t work out - which is rare thanks to our thorough vetting - we’ll quickly step in to find the right fit.

How fast can you fill a role?

On average, you’ll receive a shortlist of candidates in under 2 weeks.

Mark Lester L.

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Work for Impact emphasise fair work, job security, and real social impact for underrepresented communities worldwide.

Customer Support Training

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A free training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.

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About

System Administration

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Collaboration

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Customer Service

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Technical Support

🇬🇧 English (Native or Bilingual)

I am an experienced Information Technology Service Desk Professional with over 9 years in technical support, customer service, and IT operations. My career spans working with global companies such as Accenture, where I supported clients including Best Buy,...

Employment

Accenture (Best Buy)

Technical Support Associate

Mar 2020 - July 2025 (5 years and 4 months)

Provided timely assistance to users experiencing technical difficulties, ensuring quick resolution of issues. Troubleshot hardware and software problems, contributing to the smooth functioning of IT systems. Maintained accurate records of support requests...

Information Technology Service Desk

Jun 2021 - Mar 2023 (1 year and 9 months)

Provided real time resolution for company employees. Provide assistance in account related matter such as password reset, account disablement and alike. Provide assistance in software installation that requires administrative access. Provide assistance in...

Transaction Processing Analyst

Jun 2021 - Mar 2023 (1 year and 9 months)

Information Technology Processing Associate

Mar 2020 - Nov 2020 (8 months)

Provided real time assistance for customers whose having issues with computer related issues. Troubleshoot hardware and software issues remotely. Ensure smooth transaction and communicate with customer support level.

Transaction Processing Analyst

Mar 2016 - Mar 2020 (4 years)

Serves as a representative for customer and the company to provide smooth transaction whenever a customer purchase a broadband plan. Ensures that transaction until installed is well communicated with the customer. Interaction thru email and phone call to...

Education

Universidad de Manila

B.S. CRIMINOLOGY

June 2011 - Mar 2016 (4 years and 9 months)

Sta. Lucia Wakas Elem. School

PRIMARY

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