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About

Project Management

Account Management

Admin Support

Administration

Administration Management

Administrative Assistance

Administrative Support

Customer Service

Data Entry

Google Drive

🇬🇧 English (Fluent)

🇪🇸 Spanish (Native or Bilingual)

I am a seasoned business and operations management professional with over 12 years of experience, adept at leading multi-site operations across various industries. My expertise lies in process optimization, KPI-driven performance management, and...

Employment

Regional Outstation Manager

Arajet
Feb 2022 - Feb 2025 (3 years)

Directed multi-location business operations, overseeing teams, vendors, budgets, and service delivery across international sites. Managed financial planning and cost control to align operational spending with strategic objectives. Led cross-functional...

Airport Operations Crew

JetBlue Airways
Apr 2021 - Jan 2022 (9 months)

Delivered high-quality service to passengers during check-in, boarding, and deplaning procedures. Promoted ancillary services and assisted with special passenger needs to enhance customer satisfaction. Maintained adherence to JetBlue’s safety...

Supervisor, Customer Service, Sales & Reservations

Air Century
May 2019 - Apr 2021 (1 year and 11 months)

Directed daily financial operations including cash deposits and invoice handling. Managed customer interactions, reservations, and operational coordination with planning departments. Designed and facilitated training to ensure compliance and service...

Customer Service Agent, Ramp & Operations

Servair Aviation (Delta Airlines)
Jan 2018 - May 2019 (1 year and 4 months)
Handled ramp operations, load control, and flight close-outs. Verified travel documentation and assisted with special service requests.

Supervisor, CRO, GSC & Trainer

Longport Aviation (Spirit Airlines)
Dec 2013 - Aug 2015 (1 year and 8 months)
Trained new employees in ground operations and complaint resolution. Managed gate operations, baggage services, and customer support.

Security Agent, GSC

Swissport Dominicana (United Airlines)
Feb 2011 - Dec 2012 (1 year and 10 months)
Conducted cabin inspections, baggage security, and passenger screening in compliance with aviation regulations.

Education

Dominican University

Bachelor in Human Resources
May 2005 - June 2010 (5 years and 1 month)