Patrice M

Talent Acquisition: Manage the full recruitment cycle (posting jobs, screening resumes, and interviewing) to ensure we hire people who aren’t just skilled, but also add to our culture.

Onboarding & Offboarding: Design a "First Week" experience that makes new hires feel like rockstars and handle departures with professionalism and grace.

Employee Relations: Act as a trusted point of contact for employee concerns, helping to resolve conflicts and maintain a positive work environment.

Compliance & Policy: Keep us on the right side of labor laws (FLSA, FMLA, ADA) and maintain our Employee Handbook so it stays relevant and helpful.

Benefits & Payroll: Administer health insurance, 401(k) plans, and ensure our payroll processing is 100% accurate and on time.

Culture & Engagement: Help plan team events, wellness initiatives, and feedback loops (like pulse surveys) to keep morale high.

Payroll Administration: Ensuring accurate and timely processing of salaries, bonuses, and tax withholdings.

Benefits Oversight: Managing open enrollment, explaining health plans to employees, and negotiating with insurance brokers.

Compensation Benchmarking: Analyzing industry data to ensure salary bands remain competitive within the market.

Legal Adherence: Ensuring the company follows local, state, and federal labor laws (e.g., FMLA, EEO, FLSA, and ADA).

Policy Development: Creating and updating the Employee Handbook to reflect changing workplace trends and legal requirements.

Record Keeping: Maintaining organized, confidential personnel files and ensuring data privacy (GDPR or HIPAA compliance where applicable).

Training Coordination: Identifying skills gaps and organizing workshops or certifications for staff.

HR Analytics: Tracking metrics like turnover rate, time-to-hire, and diversity statistics to provide data-driven insights to leadership.

Succession Planning: Helping identify and prep high-potential employees for future leadership roles.

Enquiry Management: Acting as the first point of contact for clients via phone, email, or in-person regarding bookings, service schedules, or transport issues.

Issue Resolution: Handling customer complaints or service delays with a calm, solution-oriented approach to maintain high satisfaction scores.

Booking & Scheduling: Managing the dispatch calendar to ensure transport services are promised and delivered within realistic timeframes.

Documentation: Accurate processing of rental agreements, service contracts, and billing information.

Route Optimization: Planning efficient delivery or transport routes to minimize fuel costs and maximize driver productivity.

Dispatching: Coordinating with drivers or third-party logistics providers to ensure timely pickups and drop-offs.

Vehicle Tracking: Monitoring GPS systems or logbooks to provide real-time updates to customers on their delivery status.

Safety Compliance: Ensuring all transport activities comply with local transport regulations, weight limits, and driver "hours of service" laws.

Team Oversight: Managing a team of administrative assistants or junior clerks, including delegating daily tasks and conducting performance reviews.

Workflow Optimization: Identifying "bottlenecks" in office procedures and implementing new digital or physical systems to speed up processing time.

Training & Mentorship: Onboarding new administrative staff and ensuring the team is cross-trained on all office software and protocols.

Database Integrity: Overseeing the filing system (digital and physical) to ensure all company records are searchable, secure, and compliant with data protection laws.

Quality Control: Reviewing outgoing correspondence, reports, and legal documents for absolute accuracy, formatting, and professional tone.

Archiving & Retrieval: Managing the lifecycle of documents, from active daily use to long-term storage or secure destruction.

Budget Tracking: Monitoring departmental expenses, managing petty cash, and assisting with the preparation of annual administrative budgets.

Procurement: Overseeing the inventory of office supplies and equipment, negotiating with vendors for better pricing, and approving purchase orders.

Payroll & Timekeeping: Verifying staff attendance records, leave requests, and overtime claims before they are sent to the finance department.