About

Customer Service

Customer Service

E-Mail Customer Service

Logistics

Microsoft Office

Order Processing

Sales

Technical Support

Virtual Assistance

🇬🇧 English (Fluent)

🇪🇸 Spanish (Native or Bilingual)

I am a customer service and logistics professional with solid experience supporting operational processes in fast-paced and client-focused environments. I take a practical, detail-oriented approach to my work, with a strong focus on communication,...

Employment

MediPurpose

Customer Service Representative

MediPurpose
Oct 2019 - (Present) (6 years and 8 months)

Support day-to-day operations, including purchase order processing and sales order entry into internal systems Assist with accounts receivable activities and maintain accurate financial and operational records Ensure smooth coordination between sales,...

Great Place To Work

Logistics Representative

Great Place To Work
Jan 2017 - Jan 2019 (2 years)

Coordinated end-to-end logistics for client consultations, ensuring smooth scheduling, documentation, and execution Acted as the main point of contact for clients, providing updates, guidance, and ongoing support Managed multiple moving parts of the...

iContact

Support Agent

iContact
Jan 2015 - Jan 2017 (2 years)

Provided technical support to website users, assisting with troubleshooting and platform navigation Resolved user issues in a timely and structured manner Maintained accurate records of support interactions and client requests Contributed to improving...

Education

Universidad Tecnológica de El Salvador

Universidad Tecnológica de El Salvador

Bachelors In Communications
Aug 2012 - Sep 2016 (4 years and 1 month)
Centro Educativo Denver (El Salvador)

Centro Educativo Denver

High School Diploma
Jan 2008 - Dec 2010 (2 years and 11 months)