Mere T
Customer Service Representative
Fiji (+12:00)
$13/h
Available: 40h/week
About
Customer Service
Communication
Data Analysis
Email Management
Statistical Analysis
🇬🇧 English (Native or Bilingual)
🇫🇯 Fijian (iTaukei) (Native or Bilingual)
I am a customer service professional with strong experience in escalations, proactive support, and multi-channel customer operations. I focus on delivering clear, efficient, and empathetic service, particularly in fast-paced environments where accuracy and...
Employment
Escalations Level 1 Agent
Manage escalated customer cases that cannot be resolved by frontline agents, ensuring timely and effective resolution Handle complex, high-pressure, or sensitive customer interactions across phone, email, and chat channels Maintain professionalism and...
Proactive Agent & CS Assistant
Monitored and managed shared inbox communications, ensuring timely response and prioritisation of customer emails Proactively contacted customers regarding potential delivery or collection issues before escalation occurred Conducted outbound calls to...
Customer Service Representative
Delivered customer support across multiple channels, ensuring accurate and timely information Resolved customer queries and issues efficiently while maintaining service quality standards Created and updated customer accounts with accurate system data entry...