Customer Service Administrator, Escalations & Sales Support Specialist
Philippines (+08:00)
$10/h
Available: 40h/week
Customer Service
Admin Support
Complaints Handling
Customer Service
Live Chat Customer Service
E-Mail Customer Service
Virtual Assistance
🇬🇧 English (Fluent)
🇵🇭 Tagalog (Native or Bilingual)
I have over 20 years of experience in Customer Care, Escalations, and Sales Support, working across email, chat, phone, and social media channels in fast-paced international environments. I have supported customers across banking, telecommunications,...
Manage and support Learning Management System (LMS) operations across corporate, healthcare, and education clients Provide 1st level technical support to end-users via phone and email Escalate unresolved issues and coordinate resolution with relevant...
Managed customer support across social media, live chat, and email channels for consumer and business clients Handled customer queries, complaints, account changes, and service requests across digital platforms Supported outbound communication, including...
Managed relocation requests for fixed-line, broadband, and fibre services Acted as Subject Matter Expert for residential service relocation processes Coordinated with customers, contractors, and internal departments to ensure timely service delivery...
Generated and managed client leads for recruitment and marketing activities Built and maintained client relationships through outreach and business development Coordinated job orders, candidate submissions, and recruitment processes Matched candidates to...
Reviewed sales compliance recordings to ensure adherence to regulatory and legal standards Produced daily, weekly, and monthly MIS reports highlighting compliance findings and risks Liaised with supervisors and coaching teams to support corrective actions...
Managed customer enquiries across credit cards, personal loans, savings, and mortgage products Handled escalations and resolved complex customer issues within policy guidelines Processed requests such as card services, limits adjustments, and transaction...
Conducted inbound and outbound calls for customer retention and sales campaigns Supported marketing initiatives such as account health checks and product promotions Assisted pre-qualified customers with product offers based on eligibility Contributed to...
Managed account closure and insurance cancellation requests Retained customers by offering tailored solutions and alternative product options Handled sensitive customer cases with a focus on resolution and retention strategies Supported sales initiatives...