About

Customer Service

Admin Support

Complaints Handling

Customer Service

Live Chat Customer Service

E-Mail Customer Service

Virtual Assistance

🇬🇧 English (Fluent)

🇵🇭 Tagalog (Native or Bilingual)

I have over 20 years of experience in Customer Care, Escalations, and Sales Support, working across email, chat, phone, and social media channels in fast-paced international environments. I have supported customers across banking, telecommunications,...

Employment

Wizlearn Technologies

Customer Service Administrator - Learning Management System (LMS)

WIZLEARN TECHNOLOGIES PTE LTD SINGAPORE
Apr 2021 - (Present) (5 years and 2 months)

Manage and support Learning Management System (LMS) operations across corporate, healthcare, and education clients Provide 1st level technical support to end-users via phone and email Escalate unresolved issues and coordinate resolution with relevant...

Vodafone Logo

Email, Chat and Social Media Executive (Customer Service Operations)

VODAFONE QATAR
May 2017 - Mar 2021 (3 years and 10 months)

Managed customer support across social media, live chat, and email channels for consumer and business clients Handled customer queries, complaints, account changes, and service requests across digital platforms Supported outbound communication, including...

Singtel

Customer Care Executive (Home Relocation Contact Centre)

SINGAPORE TELECOMMUNICATIONS LTD.
Dec 2012 - Apr 2017 (4 years and 4 months)

Managed relocation requests for fixed-line, broadband, and fibre services Acted as Subject Matter Expert for residential service relocation processes Coordinated with customers, contractors, and internal departments to ensure timely service delivery...

HR Millennium Consultancy

Marketing and Recruitment Manager

HR MILLENNIUM CONSULTANCY PTE. LTD.
Sep 2011 - Dec 2012 (1 year and 3 months)

Generated and managed client leads for recruitment and marketing activities Built and maintained client relationships through outreach and business development Coordinated job orders, candidate submissions, and recruitment processes Matched candidates to...

Citibank
Citibank Australia

Sales Compliance Analyst

Jan 2010 - Jun 2011 (1 year and 5 months)

Reviewed sales compliance recordings to ensure adherence to regulatory and legal standards Produced daily, weekly, and monthly MIS reports highlighting compliance findings and risks Liaised with supervisors and coaching teams to support corrective actions...

Customer Service & Escalations Officer

Sep 2007 - Dec 2009 (2 years and 3 months)

Managed customer enquiries across credit cards, personal loans, savings, and mortgage products Handled escalations and resolved complex customer issues within policy guidelines Processed requests such as card services, limits adjustments, and transaction...

Telemarketing Officer

May 2006 - Sep 2007 (1 year and 4 months)

Conducted inbound and outbound calls for customer retention and sales campaigns Supported marketing initiatives such as account health checks and product promotions Assisted pre-qualified customers with product offers based on eligibility Contributed to...

Account and Insurance Retention Officer

Jun 2005 - May 2006 (11 months)

Managed account closure and insurance cancellation requests Retained customers by offering tailored solutions and alternative product options Handled sensitive customer cases with a focus on resolution and retention strategies Supported sales initiatives...

Customer Service Officer 

Aug 2004 - Jun 2005 (10 months)
  • Provided frontline customer support for banking products and services
  • Resolved account-related queries and ensured timely issue resolution
  • Promoted relevant banking products based on customer needs and eligibility

Education

Philippine Normal University

Philippine Normal University

Bachelors in Science, Elementary Education
Jun 2000 - Apr 2004 (3 years and 10 months)