Customer Support Specialist/Admin Assistant

This was a part-time job and the main role was searching for books, updating database, and sending out emails.

FreeUp gives business owners fast access to a hand-picked network of top freelancers in eCommerce, digital marketing, web development, and much more who have already been vetted for skill, attitude, and communication. I was so thrilled when I got hired on FreeUp and I was so happy when I was promoted to a Team Leader. I was working at Revitalized Furnishings when I got hired on FreeUp as an Executive Assistant. My schedule on Revitalized Furnishings was not full time so I went ahead and looked for other sources of income and fortunately I was hired as an Executive Assistant at FreeUp Marketplace. The main role was responding to clients, freelancers, and helping other assistants with daily tasks. This job helped me developed my skills and improve my ability to handle certain situations.

This was my second client on Onlinejobs.ph and I lasted just quite a bit because the company wasn't doing well and they had to lay off some employees and unfortunately, I was one of the employees who got laid off. The role was to call customers, book deliveries, update the delivery guy, updating the database, and creating articles on the company's website. After just a month, I was promoted to a Team Leader and a Sales Manager. The team leader role included a task to train new employees and guiding other assistants to work well.

My work was mainly responding to customer queries in a timely and accurate way, via phone, email, or chat. It also includes identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions. I was a customer service representative in Qualfon, Inc. for almost a year. My job was customer support of Verizon Wireless, At&T, StraightTalk Wireless, and Walmart Family Mobile.

Studied BS in Civil Engineering in Negros Oriental State University