Work For Impact - Don't Just Work. Make an Impact.
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If the "no" is followed or preceded by "we can do this", it can significantly reduce the negative impact. Customer service is about meeting needs and sometimes needs are different to wants.A can do customer service person will find a solution that meets the customer needs. The can do approach is about: Being positive Separating needs from wants

Skills

Customer Handling Customer Resolution E-Commerce Customer Support Problem Solving Ms word

Employment

  • Sky Scrapers Pvt Ltd (Rawalpindi, Pakistan)

    2020 - 2022

    Customer Support/Sales

    • Handles customers interaction.

    • Shared best practice knowledge with colleagues and team helping to achieve daily targets.

    • Answering calls professionally and provide them complete product knowledge.

    • Communication with the customer through Chats, E-mails, calls and sms.

  • Saroukh Nari Delivery Services ( Dubai, UAE)

    2020 - 2020

    Coordinator Supervisor

    • Follow office work flow procedures to ensure maximum efficiency.

    • Dealing with customer complaints and ensuring timely resolution.

    • Interaction with the riders through sms and calls.

    • Managing the team of staff members and establishing relationships with vendors.

  • Hadaf-Al- Khaleej ( Sharjah, UAE)

    2019 - 2019

    Debt Collector

    • Keep track of outstanding debts.

    • Plan course of action to recover owed money.

    • Build trust with debtors.

    • Customer Service.

    • Interaction with the customer through chats, e-mails and calls.

  • Skyscrapers Pvt Ltd (Rawalpindi, Pakistan)

    2017 - 2019

    Customer Support/Sales

    • Customer Interaction.

    • Answering inbound/outbound calls professionally and provide complete product knowledge to the customer

    • Making sales.

    • Customer Resoultion.

    • Customer Service.

    • Interaction with the customer through chats, e-mails and calls.

    • Customer Support.

  • Emmzee Communication (Islamabad, Pakistan)

    2014 - 2017

    Customer Support/Sales

    • Customer Interaction.

    • Answering inbound/outbound calls professionally and provide complete product knowledge to the customer

    • Making sales.

    • Customer Resoultion.

    • Customer Service.

  • Solaxis Communication (Islamabad, Pakistan)

    2012 - 2014

    Customer Support/Sales

    • Customer Interaction.

    • Answering inbound/outbound calls professionally and provide complete product knowledge to the customer

    • Making sales.

    • Customer Resoultion.

    • Customer Service.

  • Vantage Acceleration (Rawalpindi, Pakistan)

    2010 - 2012

    Customer Support/Sales

    • Customer Interaction.

    • Making sales.

    • Customer Resoultion.

    • Customer Service.

Education

  • DAE ( Diploma of Associate Engineering

    2014 - 2014

    Computer Hardware Engineering.