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Republic Bank Customer Care And Support:Customer Care Representative

• Deliver prepared sales talks about Balance Cover insurance, in order to persuade potential customers to purchase

• Ability to efficiently use the bank’s software (DataStore, Finnacle,Entrust,Phoneix,CRM PeopleSoft,SwitchWare Card Management,ESS EuroNet).

• Obtain names and telephone numbers of potential customers from EuroNet, Phoneix, CRM ,DataStore

• Update the status of customers on DataStore and effectively update notes on ESS EuroNet.

• Call customers concerning their credit card renewals to collect in relevant branches.

• Ability to laise with card custodians and fill out relevant general amendment forms if customer requested their ordering branches to be changed.

• Ability to hotlist and stop a Republic One Card on Switchware

• Actively lookup customers userid and reset their password