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• Deliver prepared sales talks about Balance Cover insurance, in order to persuade potential customers to purchase • Ability to efficiently use the bank’s software (DataStore, Finnacle,Entrust,Phoneix,CRM PeopleSoft,SwitchWare Card Management,ESS EuroNet). • Obtain names and telephone numbers of potential customers from EuroNet, Phoneix, CRM ,DataStore • Update the status of customers on...
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Skills

Microsoft Word Microsoft PowerPoint Tableau Statistics Microsoft Excel

Employment

  • Republic Bank Customer Care And Support:Customer Care Representative

    2019 - 2020

    • Deliver prepared sales talks about Balance Cover insurance, in order to persuade potential customers to purchase

    • Ability to efficiently use the bank’s software (DataStore, Finnacle,Entrust,Phoneix,CRM PeopleSoft,SwitchWare Card Management,ESS EuroNet).

    • Obtain names and telephone numbers of potential customers from EuroNet, Phoneix, CRM ,DataStore

    • Update the status of customers on DataStore and effectively update notes on ESS EuroNet.

    • Call customers concerning their credit card renewals to collect in relevant branches.

    • Ability to laise with card custodians and fill out relevant general amendment forms if customer requested their ordering branches to be changed.

    • Ability to hotlist and stop a Republic One Card on Switchware

    • Actively lookup customers userid and reset their password

  • University of South Florida: Marketing Undergrad Research Assistant(Tampa,Fl)

    2018 - 2019

    • Conducted research sessions dually with one other Research Assistant to see how branding affects the taste preferences and purchasing power of young adults and adolescents.

    • Aided students with technical issues concerning the tablets provided to ensure responses were recorded

  • Xtra Foods Retail Supermarket : Accounting Internship (Endevor,Trinidad)

    2018 - 2018

    • Checked receivables against payment bills to see if the companies were paid within the granted time frame

    • Performed inventory checks with the warehouse manager to see if the quantity received on the invoice was the actual amount delivered

    • Computed and fixed billings for any lost or stolen goods found during transit to the supermarket so the wholesalers can issue a refund if the bill was already paid.

  • Luxsam Industries: Customer Support Assistant (Chagunas,Trinidad

    2013 - 2015

    • Updated company inventory records and reconciled inconsistencies using MS Excel.

    • Documented and managed relevant paperwork and billing information for distribution to customers.

    • Manually filed paperwork for returned and defective products obtained from shipment.

    • Answered more than 50/monthly and provided customer service and support concerning the usage of appliances.

Education

  • Bachelor of Science in Finance Minor in Economics

    2015 - 2019

    University of South Florida, Tampa, FL

    Bachelor of Science in Finance Minor: Economics