Analyzing companies' disability insurance policies, payments, eligibility, claim information including denial and approval to provide accurate information to policy holder, employers, medical providers' office, vendor, and third party callers that areinquiring about.
Examining if medical records or paperwork received were sufficient and or valid to provide resolution within the call.
Was promoted as a Trainer Apprentice after 6months of working in the company and did floor support as part of the first stage of the program.