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I have over 10 years of experience in the call center industry. I have been a customer service representative/tech support, quality auditor, and team leader. I am very proficient in Microsoft Excel, Word and PowerPoint. I have great critical thinking, communication, and interpersonal skills. I have the ability to lead a team, analyzing data, identifying trends, creating and executing action...
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Skills

Coaching Team Management

Employment

  • Ibex Global

    2019 - 2020

    Team Manager

  • Teletech Holdings Inc.

    2008 - 2018

    Team Leader

    Quality Assurance

    Technical Support

Education

  • BS Computer Science

    2003 - 2007

    BS Computer Science - Study of designing and creating algorithmically complex software and develop new and effective algorithms for solving computing problems