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Quality and Compliance Analyst

Quality and Compliance Analyst (Order Management and Product Fulfillment, Deal Strategy Support and Information Research Solutions for State and Local)

  • Daily Analysis followed by coaching and feedback

  • Publishing dashboard and trend of audit / analysis-weekly / monthly

  • Tracking progress of agents

  • Developing briefings basis common findings from audits / analysis fortnightly

  • Coming up with Process Level Improvement along with taking those to closure

  • Weekly / Monthly Technical Audit and CSAT review calls

  • Compliance Audit sampling