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Customer Service Representative | Technical Support Expert

✔ Let me tell you why your search stops here -- WITH ME

✔ Why you should hire me, -- Yey!

★ I am a Customer Service Specialist with 5+ years’ experience assisting customers, scheduling in-home services via the online interface, answering phone inquiries, and following up with the status of orders.

★ I also worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows, and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.

★ Award-winning customer service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution.

★ Helping customers with returns, purchasing store protection plans, and service packages

★ Processing technician appointment, and Make sure that customer has a realtime communication with their technicians

★ Setting up an appointment and communicate to both customer and technician.

★ Upgrade Internet Speed and Upsell cable service, To experience the best out of the best

★ Offer equipment upgrade, UltraHD up to 4K viewing experience.

★ Process order for pay per view for the hottest and latest movie on demand.

★ Offer and Sell new release phones in the market.

✔ Throughout my time online I have learned to work with these programs:

⌲ Zendesk

⌲ CRM

⌲ Salesforce

⌲ Gorgias

⌲ Shopify

⌲ Help Scout

⌲ Shipstation

⌲ eDesk

⌲ Channel Advisor

⌲ Amazon Seller Central

⌲ LivePerson

⌲ Zoho

⌲ InfusionSoft

⌲ Five9

⌲ BigCommerce

⌲ Aweber

⌲ WooCommerce

⌲ Google Drive

✔ I am confident that I can offer you the customer service, communication, and problem-solving skills you are seeking. Feel free to call me anytime ( free of charge ) to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity