✔ Let me tell you why your search stops here -- WITH ME
✔ Why you should hire me, -- Yey!
★ I am a Customer Service Specialist with 5+ years’ experience assisting customers, scheduling in-home services via the online interface, answering phone inquiries, and following up with the status of orders.
★ I also worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows, and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
★ Award-winning customer service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution.
★ Helping customers with returns, purchasing store protection plans, and service packages
★ Processing technician appointment, and Make sure that customer has a realtime communication with their technicians
★ Setting up an appointment and communicate to both customer and technician.
★ Upgrade Internet Speed and Upsell cable service, To experience the best out of the best
★ Offer equipment upgrade, UltraHD up to 4K viewing experience.
★ Process order for pay per view for the hottest and latest movie on demand.
★ Offer and Sell new release phones in the market.
✔ Throughout my time online I have learned to work with these programs:
⌲ Help Scout
⌲ Channel Advisor
⌲ Amazon Seller Central
⌲ Google Drive
✔ I am confident that I can offer you the customer service, communication, and problem-solving skills you are seeking. Feel free to call me anytime ( free of charge ) to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity