Team Leader.
I manage 16 employees, 2 of then are SMEs. My role basically involves overseeing the day-to-day teams' operation and performance. I also do daily check-ins with each employee and facilitate weekly team huddles and fortnightly coaching. Part of my role is to do performance evaluation, develop a motivating evaluation program, monitor team performance and report on metrics, discover training needs, handle and resolve escalated cases and complaints and attend client meetings.