. Employed as a team leader for 2 years in TaskUs, wherein specialization is guiding teammates to target their goal with their email, chat and voice transactions with our respective customers ensuring client protocols are being followed.
I also worked as a Team Supervisor in Sitel for 2 years and 8 months wherein the campaign both cater customer service issues via email and voice and order placing.
Skills include coaching and motivating teammates to perform their work by doing the same task they are assigned to while managing them. Ensuring they are made aware where their performance are at and how to improve it eventually.