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I am a Virtual Assistant  with experience in ESL online teaching, inbound and outbound sales, customer service, appointment setting, real estate, lead generation, cold calling and data entry. I previously worked for insurance companies, mortgage brokers, real estate investors and medical records retrieval company based in the US.

Skills

English Tutor Customer Service Data Entry Lead Generation

Employment

  • Safety Autoglass

    2020 - 2020

    CUSTOMER SALES REPRESENTATIVE

    • Making outbound sales calls to car owners from the State of Arizona. To offer glass services, most specifically windshields.

  • 6 Day Cash Buyers

    2018 - 2019

    VIRTUAL ASSISTANT/ APPOINTMENT SETTER

    • Made outbound sales calls, finding homeowners who are interested in selling their property, 400+ calls a day, using 3 dialer system to reach people, that have lined with real estate business.

  • ACADSOC Limited

    2018 - 2019

    HOMBASED ESL TEACHER

    • Providing standard ESL courses to Chinese students from children to working adults.

  • VKP Outsourcing

    2017 - 2018

    CUSTOMER SALES REPRESENTATIVE

    Episource LLC - Medical Records Associate

    • Retreiving medical records from Doctor’s clinics and hospitals.

  • Convergys Philippines Inc.

    2017 - 2017

    CUSTOMER SERVICE ASSOCIATE II

    Time Warner Cable (Spectrum) –Technical and Sales Support

    • Effectively manage high inbound and outbound calls

    • Accurately documented, researched and resolved customer service issues

    • Defused volatile customer situations, calmly and courteously 

  • Qualfon Philippines

    2013 - 2014

    CUSTOMER SERVICE REPRESENTATIVE

    Straight Talk Wireless- Technical and Sales Account

    • Addressed and resolved costumer product complaints empathetically and professionally

    • Gathered and verified all required customer information for tracking purposes

    • Managed customer calls effectively and efficiently in a complex, fast-paced environment and challenging call center environment.

Education

  • Bachelor of Science in Medical Technology

    2015 - 2020