Head of Operations and Product Owner
I have experience working at startups as Head of Customer Support and Product Owner. I have also worked as a Head of Operations while also being a Product Owner. I have managed a remote team of Customer Support Agents. I was responsible for every aspect of managing a team: recruitment, training, setting up policies and knowledge base, setting up KPIs and much more. I also worked as a Product...
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Skills
Employment
Welcome Pickups
2018 - 2021
Welcome Pickups
2016 - 2017
Head of Customer Support for a remote team
Workable
2015 - 2016
Customer Support Specialist for all Workable users
Teleperformance Greece
2013 - 2015
Technical Support Agent for Estonian Microsoft Customers
Education
Estonian and Finno-Ugric Linguistics B.A.
2009 - 2013