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I have experience working at startups as Head of Customer Support and Product Owner. I have also worked as a Head of Operations while also being a Product Owner. I have managed a remote team of Customer Support Agents. I was responsible for every aspect of managing a team: recruitment, training, setting up policies and knowledge base, setting up KPIs and much more. I also worked as a Product...
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Skills

Customer Excellence Customer Service Customer Service Training Product Management Remote Team Management

Employment

  • Welcome Pickups

    2018 - 2021

    Head of Operations and Product Owner

  • Welcome Pickups

    2016 - 2017

    Head of Customer Support for a remote team

  • Workable

    2015 - 2016

    Customer Support Specialist for all Workable users

  • Teleperformance Greece

    2013 - 2015

    Technical Support Agent for Estonian Microsoft Customers

Education

  • Estonian and Finno-Ugric Linguistics B.A.

    2009 - 2013