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My most vital attribute is my determination. I take on every challenge head-on and do what I need to accomplish my goals, even when the challenge is complex. Every time I was given a new challenge at my previous job, whether it was leading my first team project or meeting a quick deadline, I always enjoyed stepping up and demonstrating my skill at that new task. I can bring dedication and a...
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Skills

Customer Service

Employment

  • Ibex Global Solution Philippines

    2019

    Subject Matter Expert | Reporting Analyst

    Trained to handle a team and do proper coaching to agents, specific to stats improvement. Do admin task such as daily operations deliverables and reporting strategies. Setting up Weekly Business Review for Senior Operations Manager and set up a business call review between account's client, Site Director and Senior Operations Manager.

  • The Results Companies

    2017 - 2019

    Customer Service Representative | Subject Matter Expert

    Specialized in handling billing concerns and mobile technical issues. Supporting team to provide product specific knowledge and coaching session to provide steps for stats improvements.

  • Convergys

    2017 - 2017

    Technical Support Representative

    Seasonal Account which is good for 6 months. Trained to handle basic accounting software. Responding to email inquiry about taxes and paychecks of employees in the US.

  • Teleperformance Tele Philippines

    2016 - 2017

    Customer Service Representative | Inbound Sales

    Specialized in handling billing concerns and basic troubleshooting. Handling inquiries for upgrades and selling newly launch mobile phones and internet plans.

  • Sykes Asia

    2015 - 2021

    Customer Service Representative | Technical Service Representative | Retention Representative

    Trained and specialized in handling billing concerns and upgrading device for a telecommunications company. Responding to inquiry that involves troubleshooting and basic repair for cellular devices. Trained to handled simple and complex customer escalations.

Education

  • BSCA

    2021

    Customs Administration is the study of the administration of custom is operations and brokerage. It includes a coverage of international trade practices more particularly in the import and export industry.