Customer Service Representative | Reporting Analyst

Subject Matter Expert | Reporting Analyst

Trained to handle a team and do proper coaching to agents, specific to stats improvement. Do admin task such as daily operations deliverables and reporting strategies. Setting up Weekly Business Review for Senior Operations Manager and set up a business call review between account's client, Site Director and Senior Operations Manager.

Customer Service Representative | Subject Matter Expert

Specialized in handling billing concerns and mobile technical issues. Supporting team to provide product specific knowledge and coaching session to provide steps for stats improvements.

Technical Support Representative

Seasonal Account which is good for 6 months. Trained to handle basic accounting software. Responding to email inquiry about taxes and paychecks of employees in the US.

Customer Service Representative | Inbound Sales

Specialized in handling billing concerns and basic troubleshooting. Handling inquiries for upgrades and selling newly launch mobile phones and internet plans.

Customer Service Representative | Technical Service Representative | Retention Representative

Trained and specialized in handling billing concerns and upgrading device for a telecommunications company. Responding to inquiry that involves troubleshooting and basic repair for cellular devices. Trained to handled simple and complex customer escalations.

Customs Administration is the study of the administration of custom is operations and brokerage. It includes a coverage of international trade practices more particularly in the import and export industry.