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I worked as a customer service representative for 7 years and I also have training as a website creator and designer, video editing, & adobe photoshop


Customer Service Adobe Photoshop Editing Admin Support


  • Optum Global Solutions

    2017 - 2021

    • Answered an average of 60 calls per day by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

    • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

    • Directed calls to appropriate individuals and departments. 


  • Bachelor of Science in Applied Physical Sciences

    2007 - 2013

    This course Applied Physical Science majors in Chemistry and Physics. Minored in Mathematics. We also have some electronics subjects since it involves Physics. The role of an Applied physical science graduate includes scientific analysis wherein we do some tests inside the laboratory and determine and analyze the results of our test.