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Customer Service Representative

My background has given me hands-on experience in the Customer Service Industry for 5 years and I handled both inbound and outbound campaigns.

I've been through answering billing inquiries, placing orders, returns and exchange, shipping details, and even Retention calls.

I also worked as Cold Caller, Appointment Setter, and Telemarketer. I worked in an Insurance Company where I Call Prospects to set appointments for different types of insurance. I also worked in a Roofing Company where I Call Homeowners to set up appointments for a free inspection of roofs and sidings due to a hail storm. I also worked as a Lead Generator/Cold Caller in a Real Estate Company where I Make calls to potential home sellers to generate schedule appointments for qualified leads, Enter Owner/Property into Podio, Track KPI's daily, Relentless follow-ups with a prospect, I also have experience calling FSBO's, Expired listings, etc.

I am proficient in using Mojo Dialer, Sales Dialer, Phone Burner, XLite, and Vicidial.

In total, I have 11 years of experience in this Industry.

I am interested in learning new things and enhance my skills.

This experience helped me develop my skills in dealing with different people.