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Customer support manager

- 1+ years in the Customer Support team (SAAS solution)
- basic theoretical knowledge of QA, SDLC, Agile, Scrum
- experienced in working with API and ticket systems
- empathy, patience, proactivity, multitasking, stress-resistance, attention to details
- positivity and sense of humor
- ability to learn new tools and technologies fast and work both in a team and independently
- skilled in communication with customers via support chat and e-mail, troubleshooting and resolving account issues