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Freelancer , Customer Service , Fraud Specialist

Over 15 years of experience in BPO industry that includes 7+ years as Fraud Specialist both inbound calls which taking care of customers fraud related concerns and back office that reviews documents from merchant and customer aligned with the guidelines per dispute reason. Responsible in filing Pre-Arbitration for Visa and 2nd Chargeback for Mastercard and to provide details to escalate dispute case to Visa and Mastercard. Part of Nesting Team which assigned to mentor and coach identified associates using PBQA and TNPS