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Customer Service Specialist

WORK EXPERIENCE/S:

•COGNIZANT TECHNOLOGY SOLUTIONS INC.

Skyrise 4, Asia Town I.T. Park, Lahug , Cebu City, Philippines

POSITION: Senior-Process Executive EmblemHealth Insurance

PERIOD COVERED: August 27,2018-JUNE 11,2020

•AUTHOR SOLUTIONS INC.

6TH FLR, TGU TOWER, Asia Town I.T. Park, Lahug, Cebu City

POSITION: Customer Service Representative Submissions Representative

PERIOD COVERED: April 2016 – July 2017

•CONVERGYS INC.

I3 Building, Asia Town I.T. Park, Lahug Cebu City

POSITION: Customer Service Representative Mortgage Specialist, CITIBANK

PERIOD COVERED: August 2014 – December 2015

•AEGIS PEOPLE SUPPORT, INC.

Unit-6, E-Office 1, Asia Town I.T. Park, Lahug, Cebu City

POSITION:Customer Service Representative Telephone Banker, CHASE BANK

PERIOD COVERED: March 2013 –August 2014

HIGHLIGHTS OF QUALIFICATIONS:

 Quick learner and can easily adapt to new responsibilities.

 Excellent Customer service skills, diplomatic and patient in all types of individuals and organization levels.

 Excellent in communication and writing skills.

 Superb leadership, interpersonal, planning and communication abilities.

 Passionate about achieving a challenging position that allows meaningful contributions to a business' success.

 Proficient in MS Word, PowerPoint, Excel and Internet browsing.

 Willing to learn and grow.

 Persistent and driven.

 Used to work under pressure and can handle multi-tasking

 Great patience and persistence