I am an Australian native enjoying the amazing experience of living in Cambodia. I have 20+ years of proven Customer Service and Technical Helpdesk experience. These skills were achieved working within a host of high energy environments including; telecommunication, airlines, loyalty programs, travel companies and hospitality across Australia, New Zealand, UK and Cambodia.
I provide exceptional customer service and support through the delivery of customer based solutions both written and verbal. My skill levels ensure the on time delivery of customer solution based interactions that are focused on clear and concise content while adhering to company mandated templates and style guides. I deliver high level customer satisfaction by displaying accountability, professionalism and meeting expected key indicators.
I apply a high level of critical on-the spot thinking and problem solving abilities when dealing with customer feedback, complaints and enquiries. These attributes have been developed from many years of providing effective customer service, training, people management and the delivery of technical helpdesk solutions in fast paced and often stressful environments.