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BA (Hons) Politics & IR, University of Kent 2:1 7+ years in customer service taking on senior responsibilities 2 years in non-profit communications & admin including: research, social media, content creation, copywriting, proofreading & editing. Photographer Currently studying climate change & digital marketing

Skills

Customer Service Copywriting Editing Social Media Design Admin Support Proofreading Content Creation Content Writing Virtual Assistance Research

Employment

  • LBC Libraries

    2012

    Customer service including dealing with a diverse customer base including ‘challenging’ customers, those with disabilities, mental health and substance abuse issues and limited English

    Handling monies including cashing up at end of business, sorting and processing daily, weekly and monthly money along with completing all of the relevant paperwork as well as managing statistics

    Been responsible for the running of the branch: opening, closing, cashing-up, dealing with enquiries that require a more senior member of staff, health & safety, managing staff’s workload etc.

    Training new members of staff and interviewing and then managing volunteers and work experience students

    Planning events for each quarter considering the community’s needs and our ideas of increasing engagement & running both adults’ and children’s events including English Conversation, Craft Afternoons, Rhymetimes, school visits and Author events

    Promotion of branch events including making eye-catching posters and talking with customers

    Creation of displays connected with cultural events or specific dates e.g. WWI centenary, LGBT History Month, Christmas, Mental Health Awareness Week, all linked to stock as well

    Dealing with general enquiries especially those related to IT and stock, inputting data, joining new members and contacting customers, promoting the full-range of library services including online resources

    Awareness and observation of all health & safety matters and risk assessments as well as safeguarding issues

    Planning, setting up and being responsible for our annual ‘Summer Reading Challenge’ including collecting and collating all of the statistics

    Facilitated visits from outside bodies

    Trainings attended: Emergency First Aid at Work (St John’s Ambulance), Fire Warden, Managing Confrontational Behaviour, Dementia Friend

  • Give Us Time

    Communications & Office Coordinator:

    Research including on potential donors, PR & marketing strategy, fundraising campaigns, journalists and newspapers, our beneficiaries’ needs and collating subsequent statistics

    Writing and editing articles for publication including family stories, post-conference document, articles featured in newspapers and newsletters

    Social media including content, monitoring, planning overall strategy and how they can be used in conjunction with our fundraising campaigns and set up LinkedIn, YouTube & Instagram accounts

    Admin including management of databases, paperwork, statistics and the application process for families & donors, setting up Google Non-Profits, Google Ads and Google Analytics

    Day-to-day finance including processing payments e.g. invoices and payroll and updating the relevant databases and completing paperwork

    Website: managing content including graphics, stories, news, breaks, new guests and hosts, helped to plan the design and content of new website, troubleshooting with website company and liaising with families and hosts

    Event planning including a conference, fundraising Ladies’ Lunches and the bi-annual fundraising evening

    Planning, editing, monitoring and carrying-out surveys including the use of Google Forms, on families and welfare officers including looking into what families thought about the effects of their respite break and why many do not send feedback

    Assisting in planning the overall strategy and policies of the charity

    Managing some host’s accounts which involves uploading property details, available dates, contacting provisional families who book and then confirming or editing breaks

    General enquiries from families, welfare officers, other charities, hosts and potential donors via email, phone and website

    Running the office when the only one in

Education

  • Politics & International Relations BA (Hons) 2:1

    2013 - 2016

    Modules included:

    Politics of the European Union

    Understanding US Foreign Policy

    Religion and International Politics

    Politics of the Middle East

    Advanced Topics: Global Gender Justice

    Terrorism & Political Violence

    Crime, Media and Culture

    International Organisation: The UN System

    Contemporary Politics and Government in the US

    Humanitarian Communication

    Political Research and Analysis

    Comparative Politics: Dictatorship & Democracy