My experiences working for various clients and their industry/businesses, I have been trained in various skills and tasks and in the process, have become highly proficient in the following tasks:
TEAM LEADER I worked as Team Leader of a Health Care account for Medical Records Retrieval for 3 years. My responsibilities include handling people, ensuring the team's productivity and exceeding the client's expectations.
SENIOR QUALITY ANALYST As Senior Quality Analyst for 2 years in a publishing company, I had the chance to work with Elsevier, Springer, Wiley-Blackwell and more publishers overseas.
CUSTOMER AND TECHNICAL SERVICE REPRESENTATIVE I have an overall 5 years of extensive experience as a CSR and TSR. I worked with Best Buy, Partstore, TimeWarner, Charter, StudentUniverse, Fingerhut, and more. I demonstrated the ability to resolve a variety of issues and complaints such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions.
VIRTUAL ASSISTANT I was a Personal and a Virtual Assistant of a Real Estate Company, Mobile Company, Financial account, Writing Service Company and more. I have several skills to offer pertaining to the experiences I had for the past years.
WRITER I am a writer. I'm flexible on different topics, genres or what not. I can produce 2 - 3 articles per day, depending on the details needed.
SOCIAL MEDIA MARKETING Developing, increasing your social media followers/likes/subscribers, organic or not, I also have extensive experience that can generate leads to your business. I can create a strategic plan based on whatever your company's needs.