I worked in the BPO industry for 9 years working as a Sales and Customer service representative. Recently I worked as a Sales Supervisor for Travel account. Our job is to process new bookings for international flights and hotel bookings. We also assist passengers with refund and rebooking requests. I supervised 20 agents in my team and I helped them with their monthly quota and incentives. I trained and coached them on how to be more effective as a salesperson. Giving them guidance and reminding them of their goals and strengthen their skills and ability.