- Handling incoming and outgoing calls for customers technical concerns
- Assisting troubleshooting steps to resolve customers technical issue
- Organizing test to ensure customer got stable internet connections
2020 - 2020
- Handling incoming and outgoing calls for customers technical concerns
- Assisting troubleshooting steps to resolve customers technical issue
- Organizing test to ensure customer got stable internet connections
2018 - 2019
- Proper handling of customer and assuring each concern will be escalated
- Performing troubleshooting, diagnostic and solving hardware faults
- Creating repair ticket needed depending on the screen
2017 - 2018
- Negotiate payment terms and methods when the right party is reached
- The process often requires reviewing account information in the database
- Asking probing questions of the consumer in order to better understand potential objections of payment.
2004 - 2008