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To render service with respect to my knowledge, skills and experience

Skills

Customer Service Information & Communication Technology Leadership Development

Employment

  • TPG Telecom

    2020 - 2020

    - Handling incoming and outgoing calls for customers technical concerns

    - Assisting troubleshooting steps to resolve customers technical issue

    - Organizing test to ensure customer got stable internet connections

  • Teleperformance

    2018 - 2019

    - Proper handling of customer and assuring each concern will be escalated

    - Performing troubleshooting, diagnostic and solving hardware faults

    - Creating repair ticket needed depending on the screen

  • Convergys

    2017 - 2018

    - Negotiate payment terms and methods when the right party is reached

    - The process often requires reviewing account information in the database

    - Asking probing questions of the consumer in order to better understand potential objections of payment.

Education

  • Bs Information Technology

    2004 - 2008