Technical Support Representative

- Handling incoming and outgoing calls for customers technical concerns

- Assisting troubleshooting steps to resolve customers technical issue

- Organizing test to ensure customer got stable internet connections

- Proper handling of customer and assuring each concern will be escalated

- Performing troubleshooting, diagnostic and solving hardware faults

- Creating repair ticket needed depending on the screen

- Negotiate payment terms and methods when the right party is reached

- The process often requires reviewing account information in the database

- Asking probing questions of the consumer in order to better understand potential objections of payment.