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I support businesses to plan, design and develop a customer-centred solution to improve their services and achieve their goals. I can help with • Digital transformation • Information Infrastructure • Web design and development • Content design and development • User Experience planning and design • Customer Experience and Service Design

Skills

Service Design Digital Design Information Architecture UX/UI Design Web Design Photography Google Analytics Full Stack Development Adobe Photoshop SEO

Employment

  • GTC Scotland

    2019

    • Providing strategic advice and input to ICT strategies

    • Contributing onto branding strategy with logo, UI and user journey design

    • Providing technical support for websites and content management systems

    • Applying UX/UI and service design standards throughout the systems and services

    • Co-managing a range of digital projects with the Senior Management and stakeholders

    • Front-end developer, combining expertise in design and programming for accessible and user-friendly systems

  • F|E

    2019

    IT consultant specialising in User Experience and Service Design

  • The City of Edinburgh Council

    2016 - 2019

    Senior Digital Officer

  • Disability Information Scotland

    2015 - 2015

    Web designer and developer

  • ENABLE Scotland

    2014 - 2016

    IT Business Administrator

  • The New Earth Works

    2013 - 2014

    IT Project Manager

  • Darwin Business & I.T. Solutions

    2011 - 2012

    Digital Marketing Assistant

  • easyTECH - Internet Consulting & IT Solutions

    2011 - 2012

    IT Administrator

Education

  • Designing the user interface: Text, colour, images, moving images and sound by Open University

    2018 - 2018

  • People-centred designing by Open University

    2018 - 2018

  • User Experience course by Accenture

    2018 - 2018

  • Web Accessibility course by Udacity

    2018 - 2018

  • An introduction to interaction design by Open University

    2018 - 2018

  • ICTs: e-government by Open University

    2017 - 2017

  • Successful IT systems by Open University

    2017 - 2017

  • Starting with Psychology by Open University

    2016 - 2016

  • Accessible Information course by ENABLE Scotland

    2015 - 2015

  • Certificate of Proficiency in English ECPE

    2008 - 2010

  • Applied Informatics Bachelor’s Degree

    2008 - 2016

    I studied how to apply new technologies to many different departments to cover its needs and to improve their efficiency. Accomplishment Projects:

    • “Google Adwords and individual privacy”: How the popular and widely used tool affects individual privacy of internet users.

    • “New IT Technologies and privacy protection”: The relation and affection of new IT technologies in everyday life transactions and our data protection freedom.

    • “Online advertisement”: Analysis of digital marketing and advertisements options.

    • “Cloud Computing as product and 3pl Logistics”: Cloud computing, innovative technology and its analysis as product in the logistics sector.